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Audio Video support Lead Engineer

Resource Logistics

Santa Clara, California • Today

Easy Apply

Part-time

$30 - $36

Senior Software Engineer, Video Streaming

Nuro Inc.

Mountain View, California • Today

Full-time

USD 193,930.00 - 291,150.00 per year

Sr. Director, Engineering - Digital Video & Audio (DVA)

Adobe Systems

San Jose, California • Today

Full-time

USD 209,300.00 - 429,350.00 per year

Lead Controls Engineer

E Tech Group

San Jose, California • Today

Full-time

USD 160,000.00 - 180,000.00 per year

Sr. Audio Systems Test Integration Engineer

Rivian

Palo Alto, California • Today

Full-time

USD 132,000.00 - 165,000.00 per year

Lead SCADA Electrical Engineer

Ulteig

Remote • Today

Full-time

USD 120,800.00 - 163,500.00 per year

Subconsultant Lead Engineer

Ulteig

Remote • Today

Full-time

USD 123,200.00 - 159,650.00 per year

NEN Solution Engineering - Sr. Voice Engineer

Leidos

Remote • Today

Full-time

USD 107,900.00 - 195,050.00 per year

Senior Engineering Manager, Video Enablement

GameChanger Media, Inc

Remote • Today

Full-time

USD 209,000.00 - 235,000.00 per year

SENIOR VOIP ENGINEER

NCI Information Systems, Inc.

Remote • Today

Full-time

Software Engineering Lead

Emergent Software

Remote or Detroit, Michigan • Today

Full-time

USD 150,000.00 - 155,000.00 per year

Senior Platform Engineer, Voice Infrastructure

Conquer

Remote • 14d ago

Easy Apply

Full-time

180000 - 225000

Lead Engineer, Integration

Dutch Bros

Remote or Tempe, Arizona • Today

Full-time

Senior Engineering Manager V&V Media

Twilio

Remote • Today

Full-time

USD 207,200.00 - 259,000.00 per year

Senior Engineer, Live Streaming Video Specialist

FloSports

Remote • 17d ago

Full-time

USD 50,000.00 per year

Sr Staff Software Engineer, Dolby Vision

Dolby Laboratories, Inc.

Sunnyvale, California • Today

Full-time

USD 214,000.00 - 261,500.00 per year

Senior Video Systems Engineer

Stryker

San Jose, California • Today

Full-time

USD 101,000.00 - 168,400.00 per year

Lead Audio Engineer

OSI Engineering, Inc.

Remote • 7d ago

Easy Apply

Full-time

300000 - 400000

Job Details

Skills

audio
video
UCCM
cisco
teams

Summary

Key Responsibilities
Team Leadership & Service Delivery

Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage.
Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues.
Define and maintain support processes, SOPs, runbooks, and knowledge base articles.
Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements.

UC & Meeting Platform Ownership

Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms.
Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems.
Coordinate platform updates, new feature rollouts, and user communications.

Conference Room & AV Infrastructure

Oversee installation, configuration, and maintenance of AV equipment across all AV spaces, including Cisco video endpoints and Poly phones.
Define room standards, designs, and build specifications for new and refreshed spaces.
Plan and run proactive room health checks, monitoring, and preventive maintenance programs for AV and network equipment.

Events & Large Group Support

Plan and lead IT AV support for executive meetings, town halls, and large events.
Ensure staffing, equipment, and contingency plans are in place for high-visibility sessions.

Vendor & Project Management

Manage relationships with AV integrators, OEMs, and service providers, including SLAs, escalations, and contract renewals.
Lead AV projects from requirements through delivery, including scope, timelines, budget, and testing.
Support budget planning and lifecycle/refresh forecasting for AV equipment.

Inventory, Compliance & Documentation

Ensure accurate records of AV inventory, configurations, warranties, and maintenance history.
Ensure adherence to IT security, compliance, and change management standards.
Review and approve documentation, incident reports, and post-event reviews.

Required Qualifications

15+ years of experience in AV/UC support, including 6+ years in a lead, supervisory, or senior role.
Strong expertise in Microsoft Teams, Webex, and Cisco video conferencing environments.
Hands-on experience with conference room AV design, installation, and troubleshooting, including displays, DSPs, codecs, cameras, microphones, and control systems.
Familiarity with Poly phones and room integrations.
Solid understanding of networking fundamentals (LAN/WAN, VLANs, QoS, PoE) as they relate to AV and UC.
Experience managing vendors, projects, and service-level agreements.
Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

Certifications such as CTS, Cisco (CCNA/CCNP Collaboration), or Microsoft Teams certifications.
Experience with ITSM tools (e.g., ServiceNow) and room monitoring/management platforms.
Experience supporting global or multi-site environments.
Background in budgeting and lifecycle planning.

Success Measures

Improved room uptime and faster incident resolution.
Higher user satisfaction for meetings and events.
Consistent standards across all AV spaces.
Accurate inventory and a well-documented support model.
A skilled, engaged, and well-covered support team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10179237
Position Id: 9113522
Posted 2 hours ago

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Contact the job poster

Harish Joshi

Recruiter @ Resource Logistics

View Profile

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Job Details

Skills

audio
video
UCCM
cisco
teams

Summary

Key Responsibilities
Team Leadership & Service Delivery

Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage.
Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues.
Define and maintain support processes, SOPs, runbooks, and knowledge base articles.
Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements.

UC & Meeting Platform Ownership

Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms.
Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems.
Coordinate platform updates, new feature rollouts, and user communications.

Conference Room & AV Infrastructure

Oversee installation, configuration, and maintenance of AV equipment across all AV spaces, including Cisco video endpoints and Poly phones.
Define room standards, designs, and build specifications for new and refreshed spaces.
Plan and run proactive room health checks, monitoring, and preventive maintenance programs for AV and network equipment.

Events & Large Group Support

Plan and lead IT AV support for executive meetings, town halls, and large events.
Ensure staffing, equipment, and contingency plans are in place for high-visibility sessions.

Vendor & Project Management

Manage relationships with AV integrators, OEMs, and service providers, including SLAs, escalations, and contract renewals.
Lead AV projects from requirements through delivery, including scope, timelines, budget, and testing.
Support budget planning and lifecycle/refresh forecasting for AV equipment.

Inventory, Compliance & Documentation

Ensure accurate records of AV inventory, configurations, warranties, and maintenance history.
Ensure adherence to IT security, compliance, and change management standards.
Review and approve documentation, incident reports, and post-event reviews.

Required Qualifications

15+ years of experience in AV/UC support, including 6+ years in a lead, supervisory, or senior role.
Strong expertise in Microsoft Teams, Webex, and Cisco video conferencing environments.
Hands-on experience with conference room AV design, installation, and troubleshooting, including displays, DSPs, codecs, cameras, microphones, and control systems.
Familiarity with Poly phones and room integrations.
Solid understanding of networking fundamentals (LAN/WAN, VLANs, QoS, PoE) as they relate to AV and UC.
Experience managing vendors, projects, and service-level agreements.
Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

Certifications such as CTS, Cisco (CCNA/CCNP Collaboration), or Microsoft Teams certifications.
Experience with ITSM tools (e.g., ServiceNow) and room monitoring/management platforms.
Experience supporting global or multi-site environments.
Background in budgeting and lifecycle planning.

Success Measures