Aditi Consulting
Aditi Consulting

Operations Coordinator

Menlo Park, CA, US • Posted 13 hours ago • Updated 13 hours ago
Contract Corp To Corp
Contract W2
3 Weeks
On-site
$65 - $70/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AUDIO VISUAL ENGINEER
  • AV ENGINEER
  • AV SUPPORT ENGINEER
  • AV TECHNICIAN
  • AV SPECIALIST
  • AUDIO VISUAL SPECIALIST
  • VIDEO CONFERENCING ENGINEER
  • VIDEO CONFERENCE ENGINEER
  • COLLABORATION ENGINEER
  • UC ENGINEER
  • UNIFIED COMMUNICATIONS ENGINEER
  • CONFERENCE ROOM ENGINEER
  • CONFERENCE TECHNOLOGY SPECIALIST
  • SERVICE OPERATIONS SPECIALIST
  • AV OPERATIONS
  • AV SERVICE DELIVERY
  • VIDEO CONFERENCING
  • VIDEO CONFERENCE
  • CONFERENCE ROOM
  • AUDIO VISUAL
  • AUDIOVISUAL
  • AV
  • CISCO
  • CISCO WEBEX
  • CISCO VIDEO CONFERENCING
  • ZOOM
  • ZOOM ROOMS
  • GOOGLE MEET
  • GOOGLE WORKSPACE
  • VIP
  • EXECUTIVE
  • EXECUTIVE SUPPORT
  • C-LEVEL
  • SENIOR LEADERSHIP
  • SERVICE OPERATIONS
  • SERVICE DELIVERY
  • TROUBLESHOOTING
  • INCIDENT MANAGEMENT
  • TECHNICAL SUPPORT
  • OPERATIONAL SUPPORT
  • AVI-SPL
  • DIVERSIFIED
  • FORD AV
  • WHITLOCK
  • AVI SYSTEMS
  • RICOH
  • CDW
  • SHI
  • GOOGLE
  • MICROSOFT
  • LOGITECH
  • CRESTRON
  • GLOBAL SUPPORT
  • GLOBAL TEAM
  • STAKEHOLDER
  • BUSINESS PARTNER
  • THIRD PARTY
  • VENDOR MANAGEMENT
  • PROJECT MANAGEMENT

Summary

Payrate: $65.00 - $70.00/hr.
 
Summary:
We are seeking a Service Operations Specialist (CW) to provide operational support in the bay area campus for Company's audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices.
 
A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.
 
 
Key Responsibilities:
  • Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
  • Proactively drives operational service to support video conferencing solutions for executives at Company.
  • Ensures operational rigor across inspections, break/fix & remediation processes.
  • Partners closely with global video conferencing operations & engineering services to ensure alignment.
  • Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology.
  • Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
  • Builds and maintains stakeholder and cross-functional relationships and communications across Company including Executive teams, Facilities, Deployments, Events & security partners.
  • Drives executive service reporting and documentation and ensures continuous development & improvements
 
Minimum Qualifications:
  • 5+ years of experience in audio-visual and video conferencing support operations
  • Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet
  • Experience with video conferencing project management, operational processes, risk management & mitigation.
  • Background & working experience using Cisco Hardware and Software
  • Must be able to meet tight deadlines, on a fast-paced production schedule
  • Proficiency in monitoring, detection, remediation through technology
  • Demonstrable experience of service management of contractors and/or direct teams.
  • Willingness to travel between offices locally and occasionally internationally
  • Flexibility with working hours for global timezones
  • Passion for technology and agility at learning new products and technologies
  • Excellent organizational skills, able to prioritize work effectively & efficiently
  • Able to work autonomously or within a team environment
  • Experience working independently and making sound choices without additional support
  • Experience working with VIP's and Executives in an operational capacity.
 
Preferred Qualifications:
  • Bachelor's degree or demonstrated equivalent work-related experience
  • Excellent problem-solving skills and effective communication skills
  • Experience building and keeping good relationships with business partners & 3rd party partners
 
 
Pay Transparency: The typical base pay for this role across the U.S. is: $65.00 - $70.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting . 

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our 
 
#AditiConsulting                              
#26-05767
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111892
  • Position Id: 26-05767
  • Posted 13 hours ago
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