DevOps Engineer IV - Operational Resilience, Observability & SREJob Number: 900This is a remote position.Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people's needs and transform their experience of government.
Work on things that matterOur collaborations have shaped some of the defining moments in public-sector service delivery. We've helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government approaches technology.
Built for a remote lifeOur culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.
Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren't heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.
The
Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.
Primary ResponsibilitiesDevOps Engineer IV serves as a senior individual contributor and technical leader within a team, providing leadership, guidance, and mentoring to other engineers. You will be responsible for meeting scope, schedule, and delivery requirements, interacting with stakeholders, and driving improvements in DevOps processes and practices across the program. Primary expectations of a DevOps Engineer IV include:
- Set up and operate monitoring and observability tooling (AWS CloudWatch, Prometheus, Grafana, Loki log aggregation) for real-time visibility into application health, performance, and infrastructure
- Build and maintain "Golden Signals" performance dashboards measuring latency, traffic, errors, and saturation
- Implement the DORA metrics roadmap using Grafana and GitLab analytics to establish performance baselines
- Manage Tier 2/3 production support within strict SLAs: 1-hour initial response, 4-hour critical resolution, 99.9% uptime commitment
- Author Root Cause Analyses within 3 business days of any severity-1 production outage; maintain on-call runbooks and change correlation
- Author and maintain the BCDR plan, including recovery architecture and RTO targets, cross-region replication (RDS, S3), Route 53 routing, and Secrets Manager; coordinate biannual failover drills
- Configure centralized alerting and incident tooling (Jira Service Desk/ServiceNow, Microsoft Teams, AWS Chatbot)
- Implement AWS Auto Scaling and Elastic Load Balancing; deliver sprint performance reports and cost-optimization recommendations
- Support recruiting efforts by evaluating homework assignments and potentially assisting with interviews
Basic Qualifications - Bachelor's degree and 8+ years of relevant experience, or equivalent additional experience in lieu of a degree
- Must meet federal suitability requirements and pass a background investigation as a condition of employment
- 5+ years of hands-on experience with AWS, Terraform (or similar IaC), and Git/GitLab in production environments
- Experience supporting 5 or more engineering teams from a shared DevOps/platform function
- Demonstrated experience designing and building CI/CD pipelines in GitLab and/or Jenkins, including quality and security gates
- Strong working knowledge of containerization using Docker and orchestration on AWS ECS/EKS/Fargate
- Familiarity with DevSecOps practices including SAST, dependency scanning, and automated vulnerability remediation
- Excellent communication and documentation skills; comfortable in a highly collaborative Agile/SAFe environment
- Proven experience in SRE, production operations, or incident response for mission-critical, high-availability cloud-native services
- BCDR planning and disaster recovery exercise experience
Preferred Qualifications - Prior work in federal environments or familiarity with FedRAMP, FISMA, or ATO processes
- Experience supporting SAFe or scaled Agile delivery teams as a platform or infrastructure provider
- Familiarity with Kubernetes or comparable container orchestration platforms
- Certified Kubernetes Administrator (CKA)
- Datadog or ELK stack experience
- Strong composure and clear communication under high-pressure incident situations
To learn more about working at Ad Hoc, please visit:;br>
Benefits: - Company-subsidized health, dental, and vision insurance
- Flexible PTO
- 401K with employer match
- Paid parental leave after one year of service
- Employee Assistance Program
Ad Hoc LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
We value the unique skills gained through military service and encourage veterans and transitioning service members to apply.
In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $120,000 - $150,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
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