Position: Sales Operations Analyst – OEM
Location: Santa Clara, CA
12+ months contract
Position Summary
Everpure is seeking a detail-oriented, self-motivated, hands-on Operations Analyst to support the expansion of our global partnership with Nokia. The strategic partnership spans complex OEM fulfillment, joint telecom solutions, and multi-region supply and support models.
In this role, you will serve as the operational backbone for the Nokia business, supporting order-to-cash workflows, managing price books and quotes, coordinating lab evaluation logistics, tracking incentive programs, and aligning internal cross-functional teams (Legal, Finance, Deal Desk, RevAcc, and Support).
Key Responsibilities
● Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.
○ Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)
○ Intake of Nokia Deal Registration and Quote Request
○ Quote process OEM and OEM Light: creation, approval, submission to Nokia
○ Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with Everpure end-customer sales team)
○ Updating of Quote Tracker (internal and Nokia)
○ Keep track of Quote SLAs and feed that back into MBRs
● Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.
○ Review Nokia orders and support with order booking according to agreed SLAs
○ Update Nokia on the delivery status of the orders
○ Expedite orders when necessary
○ Keep track of orders delivery accuracy and feed that back into MBRs
● Coordinate custom supply models and delivery processes.
○ Coordinate PERs with Nokia
○ Trigger install services team once PER is received
○ Update final install addresses in SFDC
● Monitor and audit OEM incentive funding commitments and track payments to Nokia.
● Assist in generating sales reports and in MBRs with Nokia.
● Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).
● Track action items from weekly cadence meetings and MBRs
● Keep our SOP always updated
● Liaise with OEM PM to shape internal processes and tools to better support the OEM model
● Maintenance of the Everpure-Nokia Microsite.
Qualifications & Requirements
● Experience: min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.
● Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
● Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
● Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
● Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).
● Languages: English. Other languages a plus (Spanish, Portuguese, French)
Key Performance Indicators (KPIs)
● On-time turnaround and accuracy of OEM price quotes and booking execution.
● Smooth implementation and compliance of OEM / OEM Lite SOPs.
● Accurate financial tracking and reporting.
● Efficient lab equipment deployment and contract turnaround.
