ROLE:Noc Tech/Service Desk Analyst
LOCATION:Scott Airforce Base, IL
DURATION:6 months to hire
Clearance: Active Secret or Top Secret
Rate:$30-$36/hr on w2 and $60k to $70k per annum after hire
Must haves:
Maintain an active Security+ certification
1-4 years of NOC Tech, Monitoring or Service Desk Analyst experience.
Experience working in a NOC is N2H.
Experience in 24/7 shift work environment (open to all shifts)
Job Description:
This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. The role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is a requirement for this role.
Key Responsibilities
· Create, update, and resolve network problems and issues using the ServiceNow platform.
· Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
· Work directly with customers and stakeholders to ensure maximum network availability and minimize operational impact.
· Proactively monitor network alarms across platform-specific network management tools.
· Provide timely situational awareness to leadership and impacted parties regarding network incidents.
· Utilize incident management applications to document outages, degradations, isolations, and resolutions.
· Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
· Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.
· Develop and recommend solutions and processes pertaining to network operations.
Required Qualifications:
Education: High school diploma or equivalent.
Experience: 2–4 years of prior relevant experience.
Technical Skills: A general understanding of both voice infrastructure and IP network topologies is required.
Certifications: Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.
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