Service Desk Analyst

ROLE:Noc Tech/Service Desk Analyst
LOCATION:Scott Airforce Base, IL
DURATION:6 months to hire
Clearance: Active Secret or Top Secret
Rate:$30-$36/hr on w2 and $60k to $70k per annum after hire

Must haves:
Maintain an active Security+ certification
1-4 years of NOC Tech, Monitoring or Service Desk Analyst experience.
Experience working in a NOC is N2H.
Experience in 24/7 shift work environment (open to all shifts)
 
Job Description:
This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. The role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is a requirement for this role.

Key Responsibilities

·       Create, update, and resolve network problems and issues using the ServiceNow platform.

·       Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

·       Work directly with customers and stakeholders to ensure maximum network availability and minimize operational impact.

·       Proactively monitor network alarms across platform-specific network management tools.

·       Provide timely situational awareness to leadership and impacted parties regarding network incidents.

·       Utilize incident management applications to document outages, degradations, isolations, and resolutions.

·       Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.

·       Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.

·       Develop and recommend solutions and processes pertaining to network operations.

Required Qualifications:

Education: High school diploma or equivalent.
Experience: 2–4 years of prior relevant experience.

Technical Skills: A general understanding of both voice infrastructure and IP network topologies is required.

Certifications: Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.