Job Profile:IT Support Specialist 3
Job Family:IT Support Services
Time Type:Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides complex IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.
Job Description:Do you have a passion for conducting user research for digital products using both qualitative and quantitative methods? Do you have a collaborative mindset informed by creative problem-solving, adaptability, and curiosity? Then continue reading below for this UX Researcher Senior opportunity!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Check out the EdPlus website for more details about us.
We are seeking a
UX Researcher Senior to support Enterprise initiatives within EdPlus on our Product and User Experience team. Every day you'll help improve the experience of millions of learners by driving user-centered research that informs product design and strategy. You will work with a cross-functional team (designers, engineers, UX writers, data analysts, and product managers) and lead both qualitative and quantitative research to identify pain points, uncover opportunities, and support the development of impactful digital experiences at ASU Online.
You will be primarily an individual contributor focused on leading high-impact UX research. At the same time, you will have opportunities to mentor student researchers, help coordinate research initiatives and systems, and contribute to the continued growth of the UX Research team. We're looking for someone who is equally energized by conducting exceptional research, collaborating across disciplines, and helping others succeed as our team continues to grow.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
Essential Duties:- Serve as a strategic UX research partner to product, design, engineering, and cross-functional teams to inform product strategy and decision-making.
- Plan and conduct generative and evaluative research using appropriate qualitative and quantitative methods, including interviews, surveys, usability testing, contextual inquiry, and analytics.
- Translate research goals into well-scoped research plans, selecting appropriate methods to answer key business and user questions.
- Analyze and synthesize research findings into actionable insights, delivering compelling research artifacts, reports, presentations, and dashboards to stakeholders, including executive leadership.
- Facilitate in-person and remote research activities, including interviews, focus groups, participatory workshops, and co-design sessions.
- Manage multiple research initiatives in an agile environment with shifting priorities and timelines.
- Mentor and provide day-to-day guidance to UX research student employees.
- Partner with the UX Research Director to coordinate research initiatives, improve team processes, and help scale the UX Research practice.
- Contribute to the continuous improvement of UX research methods, tools, and best practices.
- Assume or coordinate other duties or projects as assigned or directed.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
Desired Qualifications:- Evidence of a bachelor's degree or higher in a related field (Psychology, Social Sciences, User Experience, etc.).
- Experience leading end-to-end UX research using qualitative and quantitative methods.
- Demonstrated knowledge of UX design principles and processes; hands-on UX design experience is a plus.
- Experience planning and leading complex research initiatives from discovery through synthesis and reporting.
- Experience collaborating with designers, product managers, engineers, data analysts, and other cross-functional stakeholders in agile environments.
- Demonstrated proficiency with UX research tools such as Qualtrics, UserTesting, Google Analytics, or similar platforms.
- Experience mentoring or supervising researchers, interns, or student employees, with the ability to coach others and support their professional growth.
- Demonstrated Interest in contributing to the growth of a UX Research team through mentorship, project coordination, and continuous improvement of research practices.
- A strong portfolio or work samples that demonstrate how research influenced product, design, or business outcomes may be required.
NOTE: Please answer the following questions in your cover letter:
- What interests you about this UX Researcher Senior role at EdPlus and how does it align with your experience and career goals?
- Describe one UX research project that best demonstrates your impact. Briefly explain the problem, your approach, and how your findings influenced a product, service, or business decision.
Salary & Benefits:$75,000 - $85,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
- Discounts
Working Environment:Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)
Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.
Department Statement:As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.
ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
ASU EdPlusDriving Requirement:Driving is not required for this position.
Location:Off-Campus: Scottsdale
Funding:No Federal Funding
Instructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
$9925/9925$27821.htmld
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at .
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Employment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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