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Job Title: AI Operations Lead
Location: Seattle, WA (1-2 days onsite, local candidates only)
Duration: Contract - 11 months
Pay Range: $73/hr - $78.57/hr (W2)
Job ID: 409731
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a AI Operations Lead to join our dynamic team supporting AVANADE. The ideal candidate will have strong experience in enterprise AI platform operations focused on Claude Enterprise, Claude Console, OpenAI API, and OpenAI Codex and a proven ability to own triage, prioritization, and high-volume operational execution across non-prod and prod environments.
Responsibilities:
- Serve as cognitive lead, triage point, and backlog owner for all inbound feature requests, issues, and released changes across Claude Enterprise, Claude Console, OpenAI API, and OpenAI Codex.
- Own prioritization and escalation, determine sequencing of work, and remove blockers as needed.
- Track Anthropic and OpenAI releases, deprecations, model changes, and breaking updates, and proactively manage impacts.
- Recommend process improvements to enhance stability and throughput.
- Operate with governance and close engagement over engineering teams while remaining self-sufficient.
- Execute meticulous configuration, access and licensing management, troubleshooting, testing, and environment management across non-prod and prod.
- Ensure platform reliability and smooth day-to-day operations across the four platforms.
Required Skills & Qualifications:
- Hands-on expertise with Claude Enterprise, Claude Console, OpenAI API, and OpenAI Codex.
- Proficiency in operational runbook execution, environment management, and production change control.
- Strong analytical and problem-solving skills for triage, root-cause analysis, and incident management.
- Experience coordinating backlogs, prioritizing work, and driving escalations with cross-functional stakeholders.
- Clear communication and documentation abilities for change logs, release notes, and stakeholder updates.
- Experience level: 5+ years in platform operations, site reliability, or application support in enterprise settings.
Preferred Skills:
- Familiarity with governance, access management, and license administration in regulated environments.
- Experience working within Agile frameworks and using ticketing and backlog tools.
Additional Details:
- Worksite: Gates Foundation, 500 5th Ave N, Seattle, WA 98109.
- Onsite: 1-2 days per week.
- Drug screen: Not required.
- Work authorization: U.S. citizenship required. and H 1 visa holders are not accepted.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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