Job Title: Software Engineering Manager
Job Type: Fulltime
Location: Remote
Experience Required: 12 to 15 years
Compensation: $140k / annum + benefits
About the Role
We are looking for a highly experienced Software Engineering Manager to lead the Production Support (L2/L3) function for a large-scale Supply Chain application modernization program. This is a techno-managerial role that requires strong technical expertise, production support leadership, and stakeholder management skills.
The ideal candidate will be responsible for ensuring the stability, availability, and continuous improvement of enterprise applications running in production. This role also involves managing maintenance releases, driving incident resolution, and collaborating with cross-functional teams to deliver high-quality support services.
The successful candidate should be comfortable switching between hands-on technical troubleshooting and leadership responsibilities while working closely with client stakeholders, development teams, architects, and offshore support teams.
Key Responsibilities
Production Support Leadership
· Lead and manage the L2/L3 Production Support team for enterprise applications.
· Own end-to-end production support operations, ensuring high application availability and reliability.
· Serve as the primary point of contact for production incidents and critical support activities.
· Coordinate onsite and offshore support teams to ensure timely issue resolution.
Incident & Problem Management
· Manage P1/P2 production incidents and drive service restoration.
· Perform incident triage, impact assessment, and escalation management.
· Lead Root Cause Analysis (RCA) activities and implement preventive actions.
· Collaborate with development teams to resolve application defects and improve system stability.
Application Monitoring & Technical Troubleshooting
· Monitor application health using enterprise monitoring tools such as Dynatrace, Splunk, Datadog, or similar platforms.
· Analyze application logs, API failures, database transactions, and system performance issues.
· Troubleshoot Java, Spring Boot, Angular, Oracle, and REST API-related production issues.
· Work closely with architects and engineering teams to identify and resolve complex technical problems.
Release Management
· Plan and manage maintenance releases for production applications.
· Coordinate development, testing, UAT, defect resolution, and release activities.
· Ensure successful execution of maintenance releases while minimizing business impact.
· Track release progress and communicate status to stakeholders.
Stakeholder & Team Management
· Collaborate with Product Owners, Business Users, Client IT Teams, PMO, Architects, and Development teams.
· Provide leadership and technical guidance to the support team.
· Drive operational excellence through process improvements and support best practices.
· Manage support metrics, SLA adherence, and operational reporting.
Preferred Experience
· Experience supporting enterprise Java-based applications in production.
· Experience managing production support teams for large-scale enterprise applications.
· Experience in Supply Chain, Logistics, Manufacturing, or Warehouse Management applications is highly preferred.
· Familiarity with Hybrid Agile delivery models.
· ITIL knowledge or certification is an added advantage.
What We''''''''re Looking For
The ideal candidate should possess a strong balance of technical expertise and leadership capabilities. They should be able to:
· Lead production support operations while remaining technically hands-on.
· Analyze production issues and drive resolution across multiple technical teams.
· Understand enterprise application architecture and troubleshoot complex application issues.
· Manage maintenance releases from planning through deployment support.
· Build strong relationships with client stakeholders and effectively coordinate cross-functional teams.
· Drive continuous improvement in production support processes, system stability, and operational excellence.
About Aspire Systems
Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.
Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.
Who We Are
Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.
Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.
Why Join Aspire Systems
Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.
We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.
Learn more about Life at Aspire:
Our Commitment to Diversity & Inclusion
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.
Privacy Notice
Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.
Disclaimer
The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time.
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