We are looking for Verint WFM Business Analyst for our client in Seattle, WA.
Job Title: Verint WFM Business Analyst
Job Location: Seattle, WA
Job Type: Contract
Job Overview:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
- 10+ years of experience required.
- Verint WFM expertise to analyze staffing needs, business trends, and workforce performance.
- Experience in forecasting, scheduling, and reporting optimization.
- Proficiency in Verint WFM, Forecasting, Scheduling, Capacity Planning, Workforce Analytics, Reporting, and Contact Center Operations.
Responsibilities:
- Analyze workforce management requirements and translate business needs into effective Verint WFM solutions.
- Develop and maintain forecasting models to predict contact volumes, workload demand, and staffing requirements.
- Perform capacity planning and workforce analysis to ensure optimal resource utilization and service levels.
- Create, optimize, and manage schedules based on business demand, operational goals, and employee preferences.
- Monitor workforce performance metrics, adherence, shrinkage, occupancy, and productivity trends.
- Generate and deliver operational reports, dashboards, and actionable insights to leadership teams.
- Collaborate with operations, HR, and business stakeholders to improve workforce efficiency and customer experience.
- Identify process improvement opportunities and recommend enhancements to forecasting, scheduling, and reporting practices.
- Support Verint WFM configuration, testing, upgrades, and implementation of new functionalities.
- Ensure workforce management processes align with business objectives, SLAs, compliance requirements, and best practices.
Skills:
- Verint WFM.
- Forecasting.
- Scheduling.
- Capacity Planning.
- Workforce Analytics.
- Reporting.
- Contact Center Operations.
Qualification And Education:
- 10+ years of experience in workforce management analysis.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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