Immediate need for a talented Pharmacy Technician. This is a 06+ months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-25703
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Candidates must live in FL, IL, IN, or WI
- Hours (shift between 7:00am to 6:00pm CST)
- Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
- Obtain and verify customer information to include quantities and usage of products on the customers prescription
- Ensure all patient-related interactions are adherent to HIPAA regulations
- Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
- Investigate and track product shipments, utilizing Client website and connecting with our transportation team
- Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
- Process customer returns and request customer credit in accordance with company policies and procedures
- Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
- Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
- Maintain the ability to adapt to the changing business needs and customer requirements
- Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
- Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
- Closing shift required to remain available until all customer calls have been answered
Key Requirements and Technology Experience:
- Key Skills; Pharmacy Technician License, Certified Pharmacy Technician, Customer Service
- Strong Customer (Patient) Engagement
- Excellent written and verbal communication skills
- Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
- Attention to detail, problem solving, conflict resolution and organization
- Ability to work independently in a remote environment
- Proficiency with Microsoft 365, SharePoint, TEAMS
- Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
- Required licensed and certified Pharmacy Technician (CPhT)
- High School diploma or equivalent GED required
- Bilingual( English and Spanish)
- Associates / Bachelor s degree preferred
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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