We are looking for Customer Service Claims Representative - Remote / Telecommute for our client in Seven Hills, OH
Job Title: Customer Service Claims Representative - Remote / Telecommute
Job Location: Seven Hills, OH
Job Type: Contract
Pay Range: $10.00hr - $15.00hr
Job Overview:
The candidate will expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison to assist customers in contacting the appropriate person to resolve problems and questions.
Primary Purpose:
To expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison in assisting the customer with the correct contact person to resolve problems and questions.
Essential Functions and Responsibilities:
- Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both internal and external customer requirements accurately into the claims management system.
- Contacts the customer by telephone, written correspondence, and the claims system regarding documentation required to process a claim, required time frames, and claim status.
- Communicates clearly and professionally with the customer by telephone and written correspondence regarding all aspects of the claims process.
- Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.
Additional Functions and Responsibilities:
- Performs other duties as assigned.
- Supports the organization s quality programs.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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