Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
This position provides complex technical support for the Bank's data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.
Responsibilities
Principal Accountabilities:
- 60% Provide Level 2 technical support for data or voice network systems
- 20% Monitoring and auditing performance
- 10% Document and procedures updates
- 10% Operational Excellence
Responsibilities:
- Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
- Cloud Network Support/Implementation
- Provide expertise in BGP and other dynamic routing protocols
- Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
- Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
- Collaborate with vendors, colleagues and management to implement services and reduce costs
- Manage network asset inventory and capacity planning
- Assist with Disaster Recovery testing efforts throughout the year
- Drive operational excellence
- Monitor and assess network components and take appropriate action
- Participate in on-call rotation for after hours support
Qualifications
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
Required Qualifications:
- In-depth knowledge of numerous networking technologies and protocols and how they interrelate
- Technical skills regarding network routing, switching, and provisioning
- Experience with Cisco switching and routing (NxOS and IOS)
- Collaboration with cross-functional groups
Preferred Qualifications:
- 6+ years of experience with enterprise network systems and excellent troubleshooting expertise
Additional Qualifications:
- Certifications: CCNA, CCNP Routing and Switching
- Certifications in: Wireless, Cisco ACI, Thousand Eyes
- Packet Aggregation experience (Gigamon)
- IPAM experience (Infoblox)
- Provisioning skills
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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