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Hardware Break/Fix Operations Manager | Level 2

IT Trailblazers, LLC.

New Jersey • Today

Easy Apply

Contract

$50 - $59

Hardware Break/Fix Operations Manager

Software Guidance & Assistance

New Jersey • Today

Contract

USD 50.00 - 59.87 per hour

Data Center Manager - Hardware Break/Fix, Ops, Maintenance & governance, 12+ Mths Cont Somerset, NJ

Zen & Art

New Jersey • Today

Easy Apply

Contract, Third Party

Cyber Tech Operations Level 2 Engineer

Fiserv, Inc.

Berkeley Heights, New Jersey • 17d ago

Full-time

USD 128,000.00 - 216,000.00 per year

Hardware Engineer 2

Dexcom

Remote or California • Today

Full-time

USD 91,400.00 - 152,300.00 per year

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 5d ago

Full-time

60000 - 70000

System Admin Level 2

Mitchell Martin, Inc.

Remote • 8d ago

Easy Apply

Full-time, Third Party

$84000 - $120000

Engineering Manager II - Platform Firmware

Samsara

Remote • Today

Full-time

USD 154,700.00 - 260,000.00 per year

Job Details

Skills

Break/Fix
Computer Hardware
Data Center Design
Data Centers

Summary

Principal Responsibilities and Duties

Provide senior operational leadership and single-point accountability for the integrated, hands-on management of IT hardware services across Morgan Stanley s Americas data center portfolio.
Own and oversee hardware-related changes, significant events, incidents, and problems from initiation through closure, including post-incident reviews, root cause analysis, corrective actions, and management follow-up.
Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.
Maintain a deep understanding of data center design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response.
Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management.
Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations.
Communicate operating principles, technical direction, objectives, and performance expectations clearly to Morgan Stanley stakeholders, vendor partners, and critical facilities management teams.
Manage communications during incidents, ensuring timely, accurate, and authoritative updates to senior management; review incident reports, identify trends, document lessons learned, and recommend corrective actions.
Oversee internal and external technical, statutory, and regulatory compliance audits, ensuring ownership, timely closure of follow-up items, and completion of corrective action plans.
Coordinate with vendor partners and internal teams to resolve incidents during emergency situations, including on-site dispatch when required to investigate, assess, and support resolution of critical issues.
Develop, obtain approval for, and execute environmental management and reporting plans that support carbon footprint management, sustainability, and responsible data center operations.

Minimum Requirements

Knowledge, skills, and abilities required to qualify for the position.

Degree-level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment.
Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope.
Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability.
Proven track record in the development and execution of strategic plans and initiatives.
Strong understanding of critical support environments, such as data centers, hospitals, power plants, military facilities, financial services facilities, or other mission-critical operational settings.
Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones.
Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships.
Ability to produce high-quality reports and presentations and deliver effective, persuasive communications to senior stakeholders.
Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high-pressure, time-sensitive situations.
Previous vendor negotiation and management experience for data center and/or construction contracts.
Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
Sound judgment and strong decision-making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast-paced stakeholder environment.
Customer-focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients.

Key Relationships

The role requires close collaboration with representatives from Critical Infrastructure, SETI, Corporate Services and Security, Reengineering and Expense Management, MS Real Estate, MS IT Groups, and external vendors. The individual must be able to develop and maintain effective working relationships across regions and time zones.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ittb2
Position Id: 9086524
Posted 11 hours ago

Fitment

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Contact the job poster

Nagarjuna Mula

Senior Lead Recruiter @ IT Trailblazers, LLC.

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Software Guidance & Assistance, Inc., (SGA), is searching for a Hardware Break/Fix Operations Manager for a CONTRACT assignment with one of our premier Financial Services clients in Somerset, NJ. The EDC North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data center hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments. This senior leadership role requires a proven ability t

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Data Center Manager - Hardware Break/Fix, Ops, Maintenance & governance, 12+ Mths Cont Somerset, NJ

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Data Center Manager - Hardware Break/Fix, Operations, Maintenance & governance, 12+ Mths Cont Somerset, NJ JPC - 3596 Level 2: ( 5 to 8 yrs of industry Exp) Loc: Somerset, NJ (3-days a week in office is mandatory, locals only) Duration : 12 months Interview Type : Final Round Inperson a MUST ( only local encouraged to apply ) Job Title: Data Center Hardware Break/Fix Operations Manager Description: Job Description EDC North American Hardware Break/Fix Operations Manager The Group Enterp

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Data Center Manager - Somerset, NJ (Hybrid)

Hybrid in Franklin Township, New Jersey

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Title: Data Center Manager Duration: Contract Location: Somerset, NJ (Hybrid) Pay Rate Range: $55$60/hr on W2 Job DescriptionThe Data Center organization is responsible for the strategy, provisioning, operation, and lifecycle management of the firm's data center portfolio. The organization oversees the end-to-end delivery of data center services, from initial requirements and construction through day-to-day operations, technology placement, rack-and-stack execution, and physical asset lifecycle

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Senior Data Center Operations Manager

Franklin Township, New Jersey

•

Today

Position: Technology Management | Level 2 (USD) Location: Franklin Township, New Jersey Duration: 12 months Job ID: MOR2JP00018304 Job Overview: The EDC North American Hardware Break/Fix Operations Manager is a senior leadership role responsible for overseeing the delivery of business-as-usual data center hardware operations across the Americas. This includes enterprise, colocation, exchange, WAN, and cloud environments. The role requires a proven ability to drive operational performance, bu

Easy Apply

Full-time

USD 55.00 - 58.00 per hour

Job Details

Skills

Break/Fix
Computer Hardware
Data Center Design
Data Centers

Summary

Principal Responsibilities and Duties

Provide senior operational leadership and single-point accountability for the integrated, hands-on management of IT hardware services across Morgan Stanley s Americas data center portfolio.
Own and oversee hardware-related changes, significant events, incidents, and problems from initiation through closure, including post-incident reviews, root cause analysis, corrective actions, and management follow-up.
Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.
Maintain a deep understanding of data center design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response.
Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management.
Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations.
Communicate operating principles, technical direction, objectives, and performance expectations clearly to Morgan Stanley stakeholders, vendor partners, and critical facilities management teams.
Manage communications during incidents, ensuring timely, accurate, and authoritative updates to senior management; review incident reports, identify trends, document lessons learned, and recommend corrective actions.
Oversee internal and external technical, statutory, and regulatory compliance audits, ensuring ownership, timely closure of follow-up items, and completion of corrective action plans.
Coordinate with vendor partners and internal teams to resolve incidents during emergency situations, including on-site dispatch when required to investigate, assess, and support resolution of critical issues.
Develop, obtain approval for, and execute environmental management and reporting plans that support carbon footprint management, sustainability, and responsible data center operations.

Minimum Requirements

Knowledge, skills, and abilities required to qualify for the position.

Degree-level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment.
Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope.
Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability.
Proven track record in the development and execution of strategic plans and initiatives.
Strong understanding of critical support environments, such as data centers, hospitals, power plants, military facilities, financial services facilities, or other mission-critical operational settings.
Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones.
Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships.
Ability to produce high-quality reports and presentations and deliver effective, persuasive communications to senior stakeholders.
Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high-pressure, time-sensitive situations.
Previous vendor negotiation and management experience for data center and/or construction contracts.
Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
Sound judgment and strong decision-making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast-paced stakeholder environment.
Customer-focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients.

Key Relationships

Dice Id: ittb2
Position Id: 9086524
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Nagarjuna Mula

Senior Lead Recruiter @ IT Trailblazers, LLC.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Hardware Break/Fix Operations Manager

New Jersey

•

Today

Contract

USD 50.00 - 59.87 per hour

Data Center Manager - Hardware Break/Fix, Ops, Maintenance & governance, 12+ Mths Cont Somerset, NJ

New Jersey

•

Today

Easy Apply

Contract, Third Party

Data Center Manager - Somerset, NJ (Hybrid)

Hybrid in Franklin Township, New Jersey

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2d ago

Easy Apply

Contract

$60.76 - $60.76

Senior Data Center Operations Manager

Franklin Township, New Jersey

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Today

Easy Apply

Full-time

USD 55.00 - 58.00 per hour