Job Title : Business Analyst - Advanced
Location: Spartanburg, SC onsite
Duration: Long term
Job Type : Contract (We can consider - W2)
Responsibilities:
- SCOPE OF THE PROJECT:
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. - Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership.
- The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
- DAILY DUTIES / RESPONSIBILITIES:
- Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
- Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
- Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
- Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
- Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- 10+ years of demonstrated business analysis experience in complex IT or technology environments.
- Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- Experience with SharePoint-based documentation repositories and governance.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.
REQUIRED EDUCATION/CERTIFICATIONS:
- Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
- Demonstrated experience and quality of prior work are more important than a specific certification.
PREFERRED EDUCATION/CERTIFICATIONS:
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Certifications are preferred but will not substitute for demonstrated experience and strong work products.
ADDTIIONAL SKILLS & DUTIES:
- Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Excellent written, verbal, organizational, and analytical skills
- Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
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