Search Jobs | Dice.com

15 results (1 new)

Group by company

L2 Application Support Engineer

Programmers.io

Springfield, Illinois • Today

Easy Apply

Full-time, Contract, Third Party

Application Support Engineer

Stanley David and Associates

Remote • 4d ago

Easy Apply

Full-time

$80000 - $95000

Enterprise Application Support Engineer (L2/L3) Treasury Technology (Armanta)

Avanciers LLC

Remote • Today

Easy Apply

Contract, Third Party

$60 - $70

Application Support Engineer

Allwyn Corporation

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

Aladdin Application Support Engineer

DTEL Engineering & Consultants Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Operational Support Engineer (L2)

Kani Solutions

Remote • 6d ago

Easy Apply

Contract

Application Support / Operations Engineer

Navigant Consulting

Remote or San Antonio, Texas • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Software Engineer (L2)

Twilio

Remote • Today

Full-time

USD 116,960.00 - 146,200.00 per year

Software Engineer, Platform Engineering (L2)

Twilio

Remote • Today

Full-time

USD 116,960.00 - 146,200.00 per year

Software Engineer L2 - Finance & Accounting Platform

Curative

Remote or Austin, Texas • Today

Full-time

USD 217,500.00 per year

Software Engineer L2 - Growth Marketing Platform

Curative

Remote or Austin, Texas • Today

Full-time

USD 217,500.00 per year

Product Support Engineer - Level 2

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 73,440.00 - 139,680.00 per year

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Lead Application Engineer

GE Vernova

Remote • Today

Full-time

USD 89,300.00 - 148,700.00 per year

Job Details

Skills

Technical Support
IBM DB2
PL/SQL
SQL
Command-line Interface
HTTP
HTTPS
Web Servers
Software Performance Management
Electronic Commerce
Inventory
Performance Tuning
Process Management
Issue Resolution
ITIL
Change Management
Collaboration
SLA
Order Processing
Pricing
Incident Management
Performance Management
AppDynamics
Dynatrace
Nagios
Caching
Data Integration
Workflow
Management
Recovery
Performance Metrics
Enterprise Resource Planning
Payment Gateways
Oracle Management Server
WCS
Database Administration
Knowledge Management
Documentation
Standard Operating Procedure
Knowledge Base
Knowledge Sharing
Continuous Improvement
Zabbix
Database
IBM WebSphere
Application Servers
Unix
Linux
Service Management
Data Link Layer
Application Support
IBM WebSphere Commerce

Technical Support
IBM DB2
PL/SQL
SQL
Command-line Interface
HTTP
HTTPS
Web Servers
Software Performance Management
Electronic Commerce
Inventory
Performance Tuning
Process Management
Issue Resolution
ITIL
Change Management
Collaboration
SLA
Order Processing
Pricing
Incident Management
Performance Management
AppDynamics
Dynatrace
Nagios
Caching
Data Integration
Workflow
Management
Recovery
Performance Metrics
Enterprise Resource Planning
Payment Gateways
Oracle Management Server
WCS
Database Administration
Knowledge Management
Documentation
Standard Operating Procedure
Knowledge Base
Knowledge Sharing
Continuous Improvement
Zabbix
Database
IBM WebSphere
Application Servers
Unix
Linux
Service Management
Data Link Layer
Application Support
IBM WebSphere Commerce

Summary

Job Role: L2 Application Support Engineer

Location: Springfield, IL (Onsite)

Duration: Long Term Contract

Job Description:

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications

Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination

Key Responsibilities

Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives

Competencies:

4-6+ years experience required
Zabbix
Database Technology
IBM Websphere
Application Server Deployment & Administration Unix / Linux Basics and Commands Service Management
L2 Application Support Engineer - WebSphere Commerce Suite 8.x

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91133039
Position Id: 2026-1866
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

No location provided

•

Today

Position: Production Support - WCS exp Location: Springfield, IL (Onsite) Competencies: 4-6+ years experience required Zabbix Database Technology IBM Websphere Application Server Deployment & Administration Unix / Linux Basics and Commands Service Management L2 Application Support Engineer - WebSphere Commerce Suite 8.x Job Summary We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-com

Easy Apply

Contract, Third Party

Application Support Engineer

Remote

•

4d ago

Description:Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, o

Easy Apply

Contract

Depends on Experience

SAP Commerce Cloud Production Support Engineer

No location provided

•

Today

Description iSoftStone, Inc. is seeking an SAP Commerce Cloud Production Support Engineer to join our Team! Remote Opportunity Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. Summary: The SAP Commerce Cloud Production Support Engineer is responsible for the day-to-day stability, performance, and reliability of a high-scale eCommerce platform running on SAP Commerce Cloud (CCv2). This role provides hands-on production

Full-time

USD 40.00 - 45.00 per hour

Technical Account Manager (Software Support)

Remote

•

Today

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mi

Full-time

USD 65,100.00 - 108,500.00 per year