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Junior User Support Specialist (Electronics)

Govcio LLC

St. Louis, Missouri • Today

Full-time

Compensation information provided in the description

Job Details

Skills

Recruiting
SD
Software Troubleshooting
Mobile Device Management
Marketing Operations
Customer Service
Computer Hardware
Network
Service Level
Virtual Team
Electronics
Problem Solving
Conflict Resolution
Profit And Loss
Reporting
Tier 2
Animation
Microsoft Windows
Operating Systems
Mobile Devices
iPhone
iPad
Communication
Network+
Customer Engagement
Cisco Certifications
SSCP
Security Clearance
GC
EP
DoD
Service Desk
ServiceNow
Issue Tracking
ROOT
SFC
SANS
Call Center
Technical Support

Recruiting
SD
Software Troubleshooting
Mobile Device Management
Marketing Operations
Customer Service
Computer Hardware
Network
Service Level
Virtual Team
Electronics
Problem Solving
Conflict Resolution
Profit And Loss
Reporting
Tier 2
Animation
Microsoft Windows
Operating Systems
Mobile Devices
iPhone
iPad
Communication
Network+
Customer Engagement
Cisco Certifications
SSCP
Security Clearance
GC
EP
DoD
Service Desk
ServiceNow
Issue Tracking
ROOT
SFC
SANS
Call Center
Technical Support

Summary

Overview:

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Electronics Team to provide essential technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.

Responsibilities:

The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment. Key responsibilities include:

Respond to customer questions and troubleshoot technical issues related to Electronics.
Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
Open tech request site visits tickets.
Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
Install and configure software, and document internal procedures and FAQs.
Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
Open tech request site visits tickets.

Qualifications:

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
Excellent verbal and written communication skills.
Patience and empathy to provide top-notch service and ensure user satisfaction.
Ability to prioritize tasks and handle multiple tickets simultaneously.
Ability to work independently and as part of a team.
Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
Experience working in a fast-paced call center or technical help desk environment.

Posted Salary Range: USD $17.36 - USD $26.92 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 17468_8660
Posted 9 hours ago

Fitment

Dice Job Match Score™

👾 Reticulating splines...

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Job Details

Skills

Recruiting
SD
Software Troubleshooting
Mobile Device Management
Marketing Operations
Customer Service
Computer Hardware
Network
Service Level
Virtual Team
Electronics
Problem Solving
Conflict Resolution
Profit And Loss
Reporting
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Operating Systems
Mobile Devices
iPhone
iPad
Communication
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Issue Tracking
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Recruiting
SD
Software Troubleshooting
Mobile Device Management
Marketing Operations
Customer Service
Computer Hardware
Network
Service Level
Virtual Team
Electronics
Problem Solving
Conflict Resolution
Profit And Loss
Reporting
Tier 2
Animation
Microsoft Windows
Operating Systems
Mobile Devices
iPhone
iPad
Communication
Network+
Customer Engagement
Cisco Certifications
SSCP
Security Clearance
GC
EP
DoD
Service Desk
ServiceNow
Issue Tracking
ROOT
SFC
SANS
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Summary

Overview:

Responsibilities:

Respond to customer questions and troubleshoot technical issues related to Electronics.
Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
Open tech request site visits tickets.
Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
Install and configure software, and document internal procedures and FAQs.
Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
Open tech request site visits tickets.

Qualifications:

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
Excellent verbal and written communication skills.
Patience and empathy to provide top-notch service and ensure user satisfaction.
Ability to prioritize tasks and handle multiple tickets simultaneously.
Ability to work independently and as part of a team.
Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
Experience working in a fast-paced call center or technical help desk environment.

Posted Salary Range: USD $17.36 - USD $26.92 /Hr.

Dice Id: appfeed
Position Id: 17468_8660
Posted 9 hours ago

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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