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Computer User Support Specialist

Scott Afb, IL, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

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Job Details

Skills

Adobe AIR
Program Management
Leadership
Recovery
Tier 1
Technical Support
Computer Hardware
Microsoft Windows
Asset Management
IMAC
ServiceNow
Problem Solving
SLA
Regulatory Compliance
IT Service Management
Active Directory
Microsoft Office
Virtual Private Network
Microsoft SCCM
VTC
Fluency
System Integration
Domain Management
Security+
GSEC
SSCP
Customer Engagement
Network Support
Splunk
Cisco
McAfee
Operating Systems
Microsoft
Linux
Solaris
Research
Writing
Documentation
Microsoft PowerPoint
Microsoft Visio
Management
Communication
Computer Networking
DoD
Security Clearance
ITIL
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614438

Location: Scott Afb, IL, US

Date Posted: 2026-07-09

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times .

Provides Tier 1 & 2 deskside end-user support with strong interaction skills
Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management.
Perform IMAC (Install, Move, Add, Change) procedures and equipment lifecycle refresh activities.
Utilize ServiceNow for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system.
Experience supporting Active Directory, MS Office Suite, VPN, SCCM, VTC, MS Teams.
Escalates complex problems to upper-level engineers.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, voice systems, integration, and domain administration.
Escalation point for Junior and Mid-level desk side engineers.
Ability to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

Bachelor's Degree & ten or more years of experience
DoD Secret clearance
Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)
Experience researching and writing documentation and examples for technical personnel
Experience with MS Office to include Word, PowerPoint, Visio and Project
Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
Strong oral and written communication skills across all levels
Self- starter and problem solver
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Desired Qualifications

DoD TS/SCI clearance
ITIL V4 Foundations certification

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614438
Posted 7 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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