Newleaf Platform Administrator
Location: Remote
Employment Type: Full-Time
Preferred Location: Eastern or Central Time Zone
Position Summary
The Newleaf Platform Administrator supports pharmacy operations through platform configuration, process improvement, reporting, analytics, and user support. This role works closely with pharmacy leadership, cross-functional departments, and the platform vendor to identify business requirements, execute configuration initiatives, and deliver projects that improve pharmacy operations and the patient experience.
The ideal candidate understands pharmacy workflows, can translate operational needs into system solutions, and is comfortable managing reporting, training, vendor coordination, and continuous platform enhancements.
Key Relationships
- Pharmacy Leadership
- Pharmacy Operations and User Community
- Cross-Functional Departments Across the Organization
- Newleaf Platform Vendor and External Partners
Essential Duties and Responsibilities
- Understand pharmacy operations and workflows to identify, document, and manage platform configuration requirements.
- Serve as a process consultant, helping streamline patient and team experiences while identifying opportunities for operational efficiency.
- Represent pharmacy operations in cross-functional meetings, initiatives, and projects.
- Partner with teams across the organization to gather requirements for business analytics, dashboards, reporting, and forecasts.
- Prepare, analyze, and interpret platform reports, metrics, and operational forecasts; provide recommendations based on findings.
- Configure and maintain platform features, including automated alerts, templated communications, and customized patient-engagement workflows.
- Coordinate with the platform vendor on customization requirements, enhancement requests, system issues, and project delivery.
- Lead platform-related projects from requirements gathering through implementation, testing, training, and completion.
- Provide initial and ongoing platform training for users, including support for new workflows, features, and process changes.
- Support the user community by documenting bugs, managing enhancement requests, and coordinating resolutions with the platform vendor.
- Continuously collect user feedback and develop recommendations for platform and process improvements.
- Maintain a high degree of confidentiality due to access to sensitive patient, operational, and business information.
- Follow all applicable Medicare, Medicaid, HIPAA, private insurance, organizational, and pharmacy regulatory requirements.
- Maintain reliable, consistent attendance and demonstrate flexibility to meet departmental and business needs.
- Represent the organization professionally and uphold all policies, procedures, standards, and values.
Desired Outcomes
- Ensure smooth, efficient operation of the pharmacy platform, related processes, and user workflows.
- Deliver effective platform configurations that automate communications, alerts, and other customized engagement requirements.
- Organize work effectively, manage priorities, and complete projects and deliverables on time.
- Apply sound cost-control practices when evaluating system enhancements, vendor requests, and operational solutions.
- Communicate and collaborate effectively with supervisors, managers, leaders, and stakeholders on operational goals and issues.
- Monitor, analyze, and report meaningful operational metrics and performance indicators.
- Foster a positive, collaborative, productive, and patient-centered work environment.
Qualifications
- Bachelor’s degree from an accredited four-year college or university preferred.
- At least four years of pharmacy experience, or an equivalent combination of education, training, and experience.
- Pharmacy technician certification and active state registration preferred.
- Experience with business process mapping, workflow design, continuous improvement, or process optimization is a plus.
- Basic knowledge of pharmacy rules, regulations, and compliance requirements.
- Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals.
- Ability to prepare routine reports, correspondence, analysis, and recommendations.
- Strong verbal communication skills, including the ability to communicate effectively with customers, employees, leaders, vendors, and cross-functional teams.
- Strong analytical, organizational, problem-solving, and project-management skills.
- Ability to adapt in a dynamic environment, prioritize competing needs, and make sound independent decisions.
- Proficiency with business reporting tools, spreadsheets, and pharmacy-related technology systems is preferred.
Core Values and Competencies
Certainty
The lives of the individuals we serve depend on our ability to execute consistently and reliably every day.
- Builds cohesive, collaborative teams through trust, transparency, and flexibility.
- Delivers on commitments and follows through on responsibilities.
- Builds and maintains trust with colleagues, patients, and stakeholders.
- Communicates clearly and adapts communication to the audience.
- Motivates others and drives strong performance.
Compassion
We recognize the burdens experienced by patients and their loved ones and pursue customer satisfaction in every part of our business.
- Keeps the patient at the center of business decisions and service practices.
- Balances patient needs with organizational requirements.
- Treats others with respect, empathy, and professionalism.
- Demonstrates emotional intelligence.
- Resolves conflict productively.
- Models organizational values in daily interactions.
Advancement
We continuously seek opportunities to improve, innovate, and progress in everything we do.
- Encourages innovative approaches to solving problems and improving processes.
- Embraces change and helps mobilize teams through transitions.
- Drives cross-functional alignment to accomplish shared goals.
- Speaks honestly and constructively.
- Takes accountability and ownership.
- Influences others toward action and results.
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