Job#: 3056578 Job Description: Content Designer
Location: Stamford, Connecticut (Hybrid)
Role Overview
This organization is seeking a Content Designer to collaborate on and recommend best-in-class customer experience changes. The successful candidate will partner with internal teams and support new and existing features to create clear, customer-facing messages and support materials. Acting as an advocate for the customer, this writer will develop and edit engaging support content that aligns with brand standards while providing expertise on content best practices, tone, and messaging.
Key Responsibilities
- Write, edit, and strategize about communications that provide crucial information relevant to the overall online support experience.
- Create and edit email and SMS copy that supports representatives and explains complex topics directly to customers, collaborating with subject matter experts as needed.
- Utilize the content management system to explore and implement the best ways to use available tools and components.
- Create storyboards and write or update scripts for support videos, collaborating with the Design team to produce final video products.
- Represent and maintain brand style and tone across multiple platforms, including support articles, digital communications, and videos.
- Facilitate discussions and collaborate with stakeholders to determine and deliver the best possible customer experience.
- Develop digital communications, including emails, SMS, and RCS messages, on a daily basis.
Required Qualifications
Education: Bachelor's degree or equivalent professional experience.
Experience: Minimum of 3 years of professional writing experience.
Technical Skills: Familiarity with common productivity tools, Figma, AI tools, and JIRA or other ticketing systems.
Skills and Abilities: Understanding of basic UX and product design principles; knowledge of design thinking and user experience design best practices, specifically the distinction between copywriting and content design; effective written and verbal communication skills; strong time management skills with the ability to work self-directed; ability to balance and pivot between multiple projects; and exceptional attention to detail.
Work Environment
This role operates in an office environment with a hybrid structure, requiring four days onsite and allowing for one remote day per week.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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