Salesforce Business Analyst

Required Qualifications

• 5+ years of professional experience, ideally including at least 1 year supporting technology delivery in an Agile environment.
• 2+ years of Salesforce CRM experience, preferably with Salesforce.
• Understanding of Salesforce architecture, CRM workflows, and business processes.
• Familiarity with Business Development and Sales processes.
• Experience with data manipulation, data maintenance, data migration, and data creation.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent written and verbal communication skills, including the ability to define business problems and present solutions.
• Strong attention to detail, organizational skills, and follow-up capabilities.
• Ability to learn quickly, adapt to changing priorities, and build positive working relationships across departments.
• Bachelor's degree in Business, Communications, Computer Science, Marketing, or a related field.

Preferred Qualifications

• Salesforce certification(s).
• Experience with Agile methodologies and technology delivery.
• Relevant bootcamp training, professional certifications, or continuing education demonstrating ongoing skill development.
• Experience with CRM reporting, dashboards, data governance, user adoption, and change management.