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End User Computing
EUC

Summary

Position: EUC Engineer
Location: Stevens Point, Wisconsin (Onsite)
Duration: Full Time

Position Summary

We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.

Key Responsibilities

Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
Install, configure, and troubleshoot Windows desktops and laptops.
Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
Diagnose and resolve hardware, software, and connectivity issues.
Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
Support Cisco networking equipment and coordinate with network teams.
Manage IT assets, device deployments, and hardware replacements.
Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
Work with ServiceNow for incident, request, and change management.
Perform root cause analysis and ensure timely resolution of incidents.
Coordinate with vendors and infrastructure teams during outages and planned maintenance.
Participate in on-call support and emergency response when required.
Maintain documentation, SOPs, and knowledge articles.

Required Skills

5+ years of End User Computing / Desktop Support experience.
Strong knowledge of Windows 10/11 administration.
Microsoft 365 Administration.
Active Directory and Azure AD.
Hardware troubleshooting (Dell/HP laptops & desktops).
Printer and peripheral support.
Experience with ServiceNow or similar ITSM tools.
Excellent customer service and communication skills.

Network Skills (Mandatory)

CCNA Certification (Preferred) or equivalent Cisco networking experience.
Good understanding of:
Cisco Switches
VLANs
TCP/IP
DNS
DHCP
VPN
Wireless Networking
Network troubleshooting

Preferred Skills

Experience in a manufacturing or industrial environment.
Cisco Meraki/Catalyst administration.
Intune/Autopilot device management.
SCCM/MECM.
PowerShell scripting.
Knowledge of cybersecurity best practices.
Experience supporting shop-floor IT infrastructure.

Education

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
CCNA certification preferred.
Microsoft certifications are an added advantage.

Key Competencies

Strong troubleshooting and analytical skills.
Ability to work independently with minimal supervision.
Excellent communication and stakeholder management.
Ability to prioritize multiple incidents in a fast-paced manufacturing environment.
Strong documentation and knowledge transfer skills.
Priority Requirement: The resource should be available to join immediately to support knowledge transfer before the current engineer's departure and ensure continuity of operations at the Stevens Point plant.

Thanks & Regards

Rakesh Vangala

Team Lead

Burgeon IT Services LLC.

Email Id: OR

Website: , LinkedIn:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 9035778
Posted 2 days ago

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Rakesh Vangala

Recruiter @ BURGEON IT SERVICES LLC

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Stevens Point, Wisconsin

•

2d ago

Position: End User Computing (EUC) Engineer Location: Stevens Point, Wisconsin (Onsite) Employment Type: Full-Time Position Summary We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critica

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2d ago

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EUC Engineer @ Stevens Point, Wisconsin (Onsite)

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Rakesh Vangala

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EUC Engineer @ Stevens Point, Wisconsin (Onsite)

Job Details

Skills

Summary

Dice Job Match Score™

Rakesh Vangala

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