Level III Technician
Company Description
TeamLogic IT provides managed, co-managed, and project-based IT services designed to improve security, reliability, and business performance. We support organizations with practical technology solutions across infrastructure, cloud, cybersecurity, and end-user environments.
Role Overview
TeamLogic IT is seeking an experienced Level III Technician for a full-time remote role.
This is a senior technical position responsible for resolving complex escalations, supporting critical infrastructure, and leading projects across network, server, cloud, and endpoint environments.
The role has a strong emphasis on network engineering and advanced infrastructure troubleshooting. The ideal candidate will be comfortable working independently across multiple client environments, leading technical projects, communicating directly with clients, and mentoring junior technicians.
Key Responsibilities
Serve as a senior escalation point for complex network, server, cloud, and endpoint issues.
Diagnose and resolve advanced networking, connectivity, firewall, VPN, wireless, and performance problems.
Design, configure, implement, and optimize business-class network infrastructure.
Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
Support virtualization platforms and server infrastructure.
Lead infrastructure projects, migrations, upgrades, and deployments with minimal supervision.
Support cybersecurity, monitoring, backup, disaster recovery, and system-hardening initiatives.
Maintain accurate technical documentation.
Communicate effectively with end users, technical contacts, and business decision-makers.
Mentor and support Level I and Level II technicians.
Qualifications
At least 3 years of professional IT infrastructure, systems, network, or senior technical support experience.
Demonstrated experience operating at a Level III or senior technical level.
Recent MSP, IT services, or multi-client experience strongly preferred.
Strong hands-on experience with Microsoft 365, Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Strong networking and troubleshooting experience, including:
Business-class firewalls such as Fortinet, Meraki, SonicWall, Palo Alto, or similar
VLANs, routing, switching, and network segmentation
IPsec and SSL VPNs
Layer 2 and Layer 3 networking
Wireless networking
Spanning Tree, QoS, SD-WAN, and routing protocols such as OSPF or BGP
Network diagnostic tools such as Wireshark, SNMP, and NetFlow
Experience troubleshooting complex production infrastructure and connectivity issues.
Ability to independently lead migrations, upgrades, and infrastructure projects.
Working knowledge of cybersecurity, backup, disaster recovery, and system monitoring.
Strong client-facing communication, documentation, problem-solving, and organizational skills.
Experience with compliance-driven environments such as CMMC, HIPAA, or PCI DSS is a plus.
Certifications
Certifications are valued but not required. Relevant certifications may include:
Hands-on technical depth and troubleshooting ability will be weighted more heavily than certifications alone.
Employment Requirements
Authorized to work in the United States.
Able to complete any required background screening.
Able to work effectively in a remote, client-facing environment.
Compensation
$105,000–$110,000 annually
Compensation will be based on experience and overall technical qualifications.
Benefits
Performance-based bonus opportunities
Medical, dental, and vision insurance
401(k) with employer matching
Flexible PTO
Paid holidays
Certification and professional development reimbursement
Flexible working arrangements
Remote work
Supportive and collaborative team environment
Ideal Candidate
The ideal candidate is a senior technical professional who can independently diagnose complex infrastructure issues, lead projects, make sound technical decisions, communicate effectively with clients, and serve as a technical resource for the broader service team.
This is not primarily a senior help desk role. Strong hands-on networking experience with firewalls, switching, routing, VLANs, VPNs, wireless infrastructure, and complex production troubleshooting is important to success in this position.
Equal Opportunity Employer
TeamLogic IT is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
