Job Description
Technical Environment & Project Scope
The Integration: Utilizing the Coupa-to-NetSuite "Out of the Box" Bundle.
The Problem: The team needs someone who can troubleshoot integration failures from both sides. If a record fails to sync, the candidate must know how to investigate the error in Coupa and the corresponding script/record in NetSuite.
The Roadmap: The immediate 2-3 month focus is hyper-care support (tickets, user roles, workflow errors) heavily weighted toward Coupa following a recent go-live. Once stabilized, the role will pivot toward system optimizations and secondary finance projects.
Candidate Requirements
Must-Haves
Deep Coupa Expertise: Strong hands-on experience with Coupa (P2P, AP, Procurement).
NetSuite Integration Knowledge: Sufficient NetSuite proficiency to manage the integration bundle, troubleshoot SuiteScript-based sync errors, and manage transactional records.
Troubleshooting Specialist: Proven experience fixing "broken" integrations between Coupa and an ERP.
Operational Reliability: 100% Remote (EST) role requiring a strong track record of high-performance remote work and full availability during East Coast business hours.
Nice-to-Haves
Full-Lifecycle Implementation: Experience taking Coupa or NetSuite from "ground zero" to Go-Live to excel in a newly post-go-live environment.
Functional Finance Knowledge: Strong understanding of AP processing, vendor onboarding, and procurement workflows to partner effectively with Finance/AP teams.
Official Job Description
We are seeking a Business Systems Analyst (BSA) focused primarily on operational support for our NetSuite and Coupa environments.
This role will be heavily involved in day-to-day support activities, troubleshooting, and managing issues across the Coupa-NetSuite ecosystem, particularly around integrations and transactional workflows. Beyond operational support, you will contribute to system enhancements, workflow optimization, and cross-functional improvement initiatives.
This is a great fit for someone who enjoys being close to the business, solving operational issues, and improving finance/procurement system processes in a fast-paced environment.
Core Responsibilities
Ticket Management: Manage and resolve day-to-day support tickets related to NetSuite and Coupa.
Integration Support: Troubleshoot integration issues and transactional failures between Coupa and NetSuite.
Workflow Operations: Support Procure-to-Pay (P2P), AP, purchasing, invoicing, approval workflows, vendor onboarding, and related finance operations.
Root Cause Analysis: Investigate system/process issues and coordinate resolutions with internal teams and external vendors.
User Support & Partnership: Support business users with workflow questions and partner cross-functionally with Finance, Procurement, Accounting, and IT stakeholders.
System Enhancements: Perform minor configuration changes, workflow updates, reporting improvements, and assist with UAT and documentation.
Continuous Improvement: Participate in process improvement initiatives and identify opportunities for automation and operational efficiency.
Ideal Candidate Background
Experience: 4-7+ years in a Business Systems Analyst, ERP Analyst, or Finance Systems Support role.
System Skills: Hands-on experience supporting NetSuite ERP and Coupa environments.
Technical Proficiency: Strong troubleshooting skills surrounding integrations, workflows, and transactional issues.
Operational Mindset: Experience supporting ticket queues and end-users in a production environment.
Domain Knowledge: Solid understanding of Procure-to-Pay (P2P), Accounts Payable, procurement, and finance operations.
Soft Skills: Strong cross-functional communication, documentation skills, and the ability to work with both technical and non-technical stakeholders.
Candidate Profile
The ideal candidate is:
Operationally Focused & Responsive: Comfortable handling fast-moving support tickets and issue triage.
Analytical & Detail-Oriented: Proactive about identifying root causes, recurring issues, and process fixes.
Balanced: Capable of balancing daily support work with ongoing enhancement and project initiatives.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: wesca004
- Position Id: JOB-7260
- Posted 11 hours ago
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