We are looking for NOC Analyst for our client in Syracuse, NY.
Job Title: NOC Analyst
Job Location: Syracuse, NY
Job Type: Contract
Job Overview:
Pay Range: $28.00hr - $33.00hr
Requirement/Must Have:
- Minimum of 2+ years of network surveillance experience or related fields of study.
- Strong verbal and written communication skills.
- Must be able to document issues with a high level of accuracy and attention to detail.
- Ability to multitask in a fast paced and demanding environment.
- Working knowledge of TCP/IP, subnetting, and the OSI network model.
Responsibilities:
- Prioritize alarms and incidents in order to fulfil SLA commitments.
- Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.
- Provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.
- Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency.
- Work well within the NOC team and maintain the ability to work shift patterns.
- Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident.
- Liaise with all relevant departments to undertake emergency fault diagnostics to resolution during major service outages.
- Escalate issues to Senior Staff, Shift Lead, or Shift Manager.
- Perform incident documentation by creating tickets, including prioritization and mandatory field completion.
- Update internal customers and management regarding the status of their inquiries or issues.
- Research and resolve issues such as documentation requests, repeat issues, and customer follow-up.
- Recommend process improvements and provide shift turn over status.
- Coordinate and route incidents, calls, and tickets as the front line for technical support staff.
- Monitor alarm activity through the Network Management monitoring system.
- Track incidents to verify that response times and availability requirements established in the SLA are met.
- Create and update tickets with 100% accuracy following established procedures.
- Execute projects assigned by management.
- Engage in personal training and career development.
- Due to nature of job The candidate must have Ability to be on site for network surveillance and event management.
Skills:
- Network Surveillance.
- TCP/IP.
- Subnetting.
- OSI Network Model.
- Event Management.
- Triage.
- Incident Documentation.
- SLA Management.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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