Job DescriptionPowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a
Principal Engineer on our
DSE Product Services team!
What you'll achieveAs an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
ResponsibilitiesYou Will:
- Lead troubleshooting, failure analysis, and issue resolution for complex customer system escalations.
- Perform hands-on remediation of PowerEdge XE environments, including diagnostics, hardware replacement, and system validation.
- Coordinate onsite engineers, field specialists, and account teams to execute recovery plans and restore service quickly.
- Serve as the primary customer contact, providing proactive health checks, technical guidance, status updates, and knowledge transfer.
- Drive closed-loop communication and host regular customer reviews to ensure alignment, issue resolution, and ongoing operational excellence.
QualificationsTake the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements - 8 to 12 years of related experience in a professional role
- Dedication to quality customer service and active listening skills
- Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
- Outstanding analytical skills to resolve customer issues efficiently in a timely manner
- Strong knowledge of PowerEdge hardware
- Strong knowledge of PowerEdge XE servers
Desirable Requirements Bachelor's degree or higher
Dell Technology Proven Professional Certification
CompensationDell is committed to fair and equitable compensation practices. The salary range for this position is $107,100 - $138,600.
Benefits and Perks of working at Dell TechnologiesYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
About UsWho We AreWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy.
Visit our
Culture Code page to learn more about how we work and lead.
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