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Customer Support Analyst

Summary

Hope you are doing great!

Our Fortune 500 client is looking for a Customer Support Analyst to work on their project based out of Tallahassee, FL/ Onsite.

Job Title: Customer Support Analyst

Location: Tallahassee, FL/ Onsite

Duration: 12+ Months

Job Description:

Responsible for software and hardware support.
Provides technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information and assisting others with calls.
Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
Learning about and providing technical assistance and routine maintenance of specialized software applications.
Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
Provide advanced troubleshooting to determine cause of problems.
Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Experience

Two years of work experience in the installation, maintenance and technical support of workstation hardware.
Or two years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.
High School diploma or equivalent.

Job Specific Knowledge:

Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Ability to do advanced troubleshooting on various manufacturers of computers
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies

Please send your updated word format resume along with your best contact details to E v a n ( a t ) s t e l l a r i t ( d o t ) c o m

Looking forward to hearing from you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962942
Position Id: 10155-8283-1789047246
Posted 7 hours ago

Company Info

About Stellar IT Solution

Since inception, Stellar IT Solutions, has established itself as a prominent player in providing technology solutions and human capital services. Over the past 20 years, through various affiliated entities, the management team has placed and guided over 1,000 highly skilled and certified professionals as key members of our client s end to end IT and business solution projects. Stellar IT's leadership team has experience in guiding highly skilled and certified professionals and delivering end-to-end IT and business consulting services and transformation projects across Financial Services, Telecom, Government and Health care verticals across the globe with specialization in the following areas -

Data Warehousing & Business Intelligence

Big Data & Analytics

Data Management

Custom Application Development

Solution Architecture * Engineering Services

CRM & ERP

Mobility

Machine Learning & Artificial Intelligence

Quality Assurance

Job Details

Skills

Customer Support Analyst

Summary

Hope you are doing great!

Our Fortune 500 client is looking for a Customer Support Analyst to work on their project based out of Tallahassee, FL/ Onsite.

Job Title: Customer Support Analyst

Location: Tallahassee, FL/ Onsite

Duration: 12+ Months

Job Description:

Responsible for software and hardware support.
Provides technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information and assisting others with calls.
Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
Learning about and providing technical assistance and routine maintenance of specialized software applications.
Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
Provide advanced troubleshooting to determine cause of problems.
Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Experience

Two years of work experience in the installation, maintenance and technical support of workstation hardware.
Or two years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.
High School diploma or equivalent.

Job Specific Knowledge:

Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Ability to do advanced troubleshooting on various manufacturers of computers
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies

Please send your updated word format resume along with your best contact details to E v a n ( a t ) s t e l l a r i t ( d o t ) c o m

Looking forward to hearing from you.

Dice Id: 90962942
Position Id: 10155-8283-1789047246
Posted 7 hours ago

Company Info

About Stellar IT Solution

Help Desk | IT Support

Sanford, North Carolina

•

Today

Position: NCDOT - Specialist- Expert Location: 1530 S. 7th Street Sanford, NC 27330 Onsite Duration: 12 Months Job Description: This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area. Travel Required Complete Description: The NCDIT-Transportation is seeking an Expert Specialist resource for an engageme

Easy Apply

Contract, Third Party

$45 - $50

Urgent need Customer Support Analyst at Tallahassee, FL

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Summary

Dice Job Match Score™

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Urgent need Customer Support Analyst at Tallahassee, FL

Stellar IT Solution

Job Details

Skills

Summary

Company Info

About Stellar IT Solution

Dice Job Match Score™

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