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System Engineer _ Gainsight & Staircase AI administration

Logicplanet, Inc.

Tampa, Florida • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Amazon Web Services
Artificial Intelligence
Cloud Computing
Communication
Data Architecture
Data Management
JSON
Routing
Salesforce.com
Slack
Testing
Workflow
Gainsight Administrator
Staircase AI

Summary

Role : System Engineer _ Gainsight & Staircase AI administration
Location : Tampa, FL / Rolling Meadows, IL

Required Qualifications :
Gainsight Administrator Certification (Level 3) is required.
Salesforce Administrator Certification is required.
Proven experience as a Systems Administrator or Systems Engineer with a deep specialization in Gainsight and Staircase administration.
Expertise in core Gainsight functionality (Rules Engine, Journey Orchestrator, CTAs, Success Plans, and Data Management) and Staircase AI configuration (Feedback Reports, engagement metrics, and data syncs).
Strong background in data architecture, specifically regarding integrations, opportunity objects, and data synchronization between Salesforce and external platforms.
Experience configuring and testing outbound REST APIs and constructing JSON payloads.
Ability to translate complex business requirements (such as MRR routing logic and vendor sharing policies) into scalable system configurations.

Preferred Qualifications
AWS Cloud Practitioner Certification (or equivalent proven background), with a solid understanding of interacting with AWS architecture and endpoints.
Familiarity with CCaaS (Contact Center as a Service) platforms, specifically Amazon Connect architecture.
Experience integrating communication tools like Slack with customer success workflows.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111282
Position Id: 9129380
Posted 2 hours ago

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Summary

Dice Id: 10111282
Position Id: 9129380
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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