System Engineer _ Gainsight & Staircase AI administration

Role : System Engineer _ Gainsight & Staircase AI administration
Location : Tampa, FL / Rolling Meadows, IL

 
Required Qualifications : 
Gainsight Administrator Certification (Level 3) is required.
Salesforce Administrator Certification is required.
Proven experience as a Systems Administrator or Systems Engineer with a deep specialization in Gainsight and Staircase administration.
Expertise in core Gainsight functionality (Rules Engine, Journey Orchestrator, CTAs, Success Plans, and Data Management) and Staircase AI configuration (Feedback Reports, engagement metrics, and data syncs).
Strong background in data architecture, specifically regarding integrations, opportunity objects, and data synchronization between Salesforce and external platforms.
Experience configuring and testing outbound REST APIs and constructing JSON payloads.
Ability to translate complex business requirements (such as MRR routing logic and vendor sharing policies) into scalable system configurations.

Preferred Qualifications
AWS Cloud Practitioner Certification (or equivalent proven background), with a solid understanding of interacting with AWS architecture and endpoints.
Familiarity with CCaaS (Contact Center as a Service) platforms, specifically Amazon Connect architecture.
Experience integrating communication tools like Slack with customer success workflows.