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Level 1 Help Desk Technician

Custom Computer Specialists

Taunton, Massachusetts • Today

Full-time

USD 42,000.00 - 52,000.00 per year

Tier 1 - IT Support Technician - Needham, MA

Arrowminds inc

Needham, Massachusetts • 7d ago

Easy Apply

Contract

18 - 20

Helpdesk Support Technician

Custom Computer Specialists

Taunton, Massachusetts • Today

Full-time

USD 42,000.00 - 52,000.00 per year

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

Desktop Support Technician

TEKsystems c/o Allegis Group

Providence, Rhode Island • Today

Full-time

USD 18.00 - 25.00 per hour

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

IT Technician -Montreal Canada - Remote

Blue Mantis

Remote • Today

Full-time

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

L1- End User Services Technician

NEXIFY INFOSYSTEMS LLC

Needham, Massachusetts • 8d ago

Easy Apply

Contract

18 - 19

Tier 1 - Help DeskTechnician - 100% Remote

TransAmerica Technology Services

Remote • 5d ago

Easy Apply

Full-time

$16 - $16.5

IT Support Technician with Azure and/or Entra ID experience - Mon-Fri: 8am - 5pm - 100% remote but must live in the Southern CA area

Calance

Remote or Los Angeles, California • Today

Full-time

54-56K

Job Details

Skills

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Project Management
Preventive Maintenance
Performance Management
Brand

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Project Management
Preventive Maintenance
Performance Management
Brand

Summary

About the Job

CCS is looking to hire a Help Desk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts (Taunton, MA) based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $42,000 - $52,000

What You'll Do:

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111733
Position Id: c09a6cf5cba00d1ece85547141d3ec96
Posted 3 days ago

Fitment

Dice Job Match Score™

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Helpdesk Support Technician

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We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfull

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Desktop Support L1

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Minimum Experience: 1-3 Years of Field Services Technician As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.Perform Break Fix, D

Full-time

Job Details

Skills

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Project Management
Preventive Maintenance
Performance Management
Brand

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Project Management
Preventive Maintenance
Performance Management
Brand

Summary

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

Dice Id: 10111733
Position Id: c09a6cf5cba00d1ece85547141d3ec96
Posted 3 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Helpdesk Support Technician

Taunton, Massachusetts

•

Today

Full-time

USD 42,000.00 - 52,000.00 per year

Level 1 Help Desk Support Technician

Pomfret, Connecticut

•

Today

Full-time

USD 20.00 - 24.00 per hour

Level 1 Help Desk Support Technician

Montville, Connecticut

•

Today

Full-time

USD 20.00 - 24.00 per hour

Desktop Support L1

Cambridge, Massachusetts

•

Today

Full-time