Job#: 3047236 Job Description: Client: Financial Services
Job Title: Systems Operations Engineer 2
Location: Tempe, AZ
Work Arrangement: Hybrid (3 Days Onsite Per Week)
Contract Length: 18 mo. Contract
Pay Rate: $40 - $43/hr
Top Requirements
Infrastructure Operations and Production Support experienceRed Hat Linux and Windows Server administrationIncident Management and ServiceNow queue supportServer hardware, SAN, and NAS troubleshootingBreak/Fix troubleshooting within enterprise environmentsJob Summary
In this contingent resource assignment, you will participate in low to moderately complex Systems Operations Engineering initiatives supporting enterprise infrastructure operations. The role is responsible for first-level infrastructure support, incident management, system monitoring, operational troubleshooting, and escalation management across enterprise server, storage, and infrastructure platforms.
The successful candidate will support mission-critical infrastructure services by performing rapid incident triage, troubleshooting operating system and hardware issues, coordinating resolutions, and ensuring service stability in a fast-paced operations environment. This role is focused on infrastructure operations and production support, not desktop support or help desk functions.
Day-to-Day Responsibilities
Infrastructure Operations Support
- Provide first-level support for enterprise infrastructure platforms
- Monitor and support:
- Windows Server environments
- Red Hat Linux environments
- Storage platforms
- Server hardware
- Distributed infrastructure systems
- Assist with operational maintenance activities
- Support enterprise infrastructure availability and performance
Incident Management
- Monitor ServiceNow incident queues
- Perform incident triage and prioritization
- Investigate operational alerts and system issues
- Escalate complex issues to appropriate engineering teams
- Document incidents and resolution activities
- Support SLA and operational-response commitments
Troubleshooting & Break/Fix Support
- Diagnose and resolve infrastructure issues
- Troubleshoot:
- Server Operating Systems
- Hardware Components
- Storage Systems
- Backup Processes
- VMware Environments
- Identify root causes of operational issues
- Support break/fix remediation efforts
- Coordinate with engineering teams when additional support is required
Server & Platform Administration
- Support Windows and Linux server environments
- Assist with provisioning and configuration activities
- Support OS installations and updates
- Validate server functionality after maintenance or changes
- Support network and hardware-related troubleshooting activities
Storage & Infrastructure Support
- Support SAN and NAS technologies
- Monitor storage infrastructure health
- Assist with storage-related incident investigations
- Coordinate infrastructure support across multiple technology teams
Documentation & Process Improvement
- Maintain operational documentation and knowledge articles
- Update incident records and support procedures
- Identify opportunities for automation and operational improvements
- Contribute to continuous-improvement initiatives
- Share troubleshooting knowledge with team members
Collaboration
- Partner with:
- Infrastructure Operations Teams
- Systems Engineers
- Storage Teams
- Platform Support Teams
- Application Teams
- Communicate operational issues and status updates
- Follow escalation procedures and operational standards
- Support a team environment focused on service excellence
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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