Job#: 3051212 Job Description: Technical Support Representative- PHX
Location: Scottsdale, Arizona (Partial Remote)
Role Overview
The Technical Support Representative provides technical support to customers through multiple communication channels, including email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. This is a hybrid role, requiring work onsite four days a week with Mondays remote. Candidates must be flexible with shifts, as start times can be as early as 3:00 AM PST and shifts may end as late as 6:00 PM PST.
Key Responsibilities
- Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices.
- Build and maintain subject matter expertise of all products, solutions, and policies.
- Assist customers utilizing problem-solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders and suggest process improvements to management.
Required Qualifications
Education: A Bachelor's Degree is preferred, or equivalent work experience.
Experience: 1+ years of technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
Technical Skills: Proficiency with Windows operating systems, mobile devices, cloud-based solutions, and Microsoft Office is required.
Other Skills:- Excellent verbal and written communication skills.
- Strong analytical and troubleshooting abilities.
- Ability to articulate technical information appropriate to the audience.
- Self-driven with the ability to work independently.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- Fluency in multiple languages is a plus.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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