Migration Technical Support Engineer

Remote • Posted 7 hours ago • Updated 7 hours ago
Full Time
Remote
Up to $110,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Banking
  • Financial Services
  • Microsoft Windows Server Administration
  • Microsoft Windows Server
  • Data Center Migration
  • Customer Experience
  • Technical Support
  • Migration
  • Infrastructure Migration
  • Virtualization
  • ITIL
  • Incident & Problem Management

Summary

Client Experience Migration Technical Support
Location: Remote
Employment: Full Time/W2 Infinite Computer Solutions
Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations.
Key Skills:
  • Windows Server administration and troubleshooting
  • Virtual machines/virtualization
  • Networking, connectivity, and security troubleshooting
  • ITIL and incident/change management
  • Client-facing technical support and escalation management
  • Infrastructure monitoring and troubleshooting
  • Technical documentation and problem resolution
  • Cross-functional collaboration with Network, Engineering, WAN, and Project teams
Responsibilities:
  • Troubleshoot and resolve complex client and infrastructure issues.
  • Own escalated incidents through resolution and provide timely client communication.
  • Support Windows Server and virtualized environments.
  • Troubleshoot network and connectivity issues during migrations.
  • Document incidents, troubleshooting steps, and resolutions.
  • Collaborate with technical teams to ensure successful migration activities.
Preferred: Banking/financial services or core systems experience.
Additional Requirement: Flexibility to support migration go-live activities during early mornings, late evenings, and weekends as needed.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10199915
  • Position Id: 9108098
  • Posted 7 hours ago
Contact the job poster
Shamim Ahmed

Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)
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