NMK Global Inc. is a global IT Services & Solutions company specializing in IT Staffing, Technology Consulting, Workforce Solutions, and Application Development Services. We help organizations build high-performing technology teams by connecting them with exceptional talent across a wide range of industries. Our expertise, industry knowledge, and consultative approach enable clients to achieve successful business outcomes while helping professionals advance their careers.
Job Title: Desktop Support Specialist/Expert
Duration: 12+ Months
Location: Century Center, Raleigh, North Carolina
Work Arrangement: Onsite – Travel Required
Experience Required: 7+ Years
Job Description:
The client is seeking an experienced Desktop Support Specialist/Expert to join the Client Services Team. The candidate will provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and ensure timely resolution of technical problems.
The ideal candidate should have strong hands-on experience in desktop support, computer imaging, software installation, hardware troubleshooting, user profile migration, and IT service desk operations. The candidate must also be capable of coordinating with cross-functional IT teams, documenting technical procedures, and following IT security policies.
Roles and Responsibilities:
- Troubleshoot and resolve desktop, hardware, software, peripheral, and network-related issues.
- Image new computers, install software, and configure desktops, laptops, local/network printers, and other peripherals.
- Perform PC replacements and migrate user profiles and data while ensuring data protection.
- Manage service desk tickets, prioritize incidents, track progress, and communicate resolution status to end users.
- Provide technical support for Active Directory, email systems, NCID, Citrix, and DHCP reservations.
- Perform user account creation, modification, and administration.
- Support data restoration and user profile recovery activities.
- Collaborate with application development, network infrastructure, and data center operations teams to resolve complex technical issues.
- Lead team activities and coordinate project-related tasks under management direction.
- Create and maintain technical documentation, support procedures, and operational processes.
- Follow IT security policies and procedures to protect systems and user data from unauthorized access.
- Provide timely and professional customer service to end users.
- Travel to designated locations in the Raleigh, NC area as required.
Required Skills:
- 7+ years of experience in desktop support or end-user technical support.
- Hands-on experience with computer imaging, software installation, and PC replacement.
- Strong knowledge of desktop/laptop hardware, operating
NMK Global Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
