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Senior Help Desk Technician

Strategic Staffing Solutions

Remote or McLean, Virginia • Today

Easy Apply

Full-time, Contract

USD25 - USD25

Helpdesk Technician

Troy University

Troy, Alabama • Today

Part-time

Desktop Support Technician

NCI Information Systems, Inc.

Remote or Washington, District of Columbia • Today

Full-time

USD 22.22 per hour

MAHRS Help Desk Specialist

General Dynamics

Remote • Today

Full-time

USD 24.92 - 33.72 per hour

Helpdesk Team Manager

Synergy Business Innovation & Solutions Inc

Remote • Today

Full-time

USD 100,000.00 - 110,000.00 per year

Customer Service Representative - Help Desk (Temp)

Maximus, Inc.

Remote • Today

Full-time

USD 21.53 per hour

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

EUX Engineer -Montreal Canada - Remote

Blue Mantis

Remote • Today

Full-time

USD 38.46 - 48.08 per hour

SERVICE DESK MANAGER

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 82,980.00 per year

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 2d ago

Full-time

105000 - 110,000

Strategic Staffing Solutions

Job Details

Skills

Help Desk Technician

Summary

Job Title: Sr. Help Desk Support

Location: Remote

Duration: 6 months

Pay Rate: $25/HR (W2 Only)

Job/Role Description:

Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment.
Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues.
Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution.
Troubleshoot issues and failures related to ATM hardware, software, services, and network connectivity using established processes and procedures.
Assess the current state of ATM systems to accurately diagnose problems and determine appropriate resolutions.
Troubleshoot ATM software-related issues and provide guidance to field technicians.
Provide basic technical troubleshooting and ask probing questions to assist clients and service vendors while they are onsite.
Act as a liaison between internal team members, vendor account managers, and other vendor personnel to resolve escalated issues.
Follow up on open escalations to ensure timely resolution and accurate closure.
Work across multiple systems simultaneously while maintaining accuracy and productivity.
Monitor multiple email inboxes and provide accurate and timely responses in accordance with established Service Level Agreements (SLAs).
Prepare and manage internal and external reports and status updates.
Deliver high-quality service and efficient technical support in a fast-paced production environment.
This position supports second-shift operations and requires availability to work nights and weekends as needed.

Required Qualifications

At least 1 year of experience in a help desk, technical support, IT support, or similar technical role.
Experience troubleshooting hardware, software, services, and/or network-related technical issues.
Strong technical troubleshooting and problem-solving skills.
Ability to diagnose technical issues by gathering information and asking effective probing questions.
Ability to work with multiple systems and applications simultaneously.
Strong interpersonal skills with the ability to work effectively with end users, technicians, vendors, and internal teams.
Excellent written and verbal communication skills.
Strong time management and prioritization skills.
Ability to work effectively in a fast-paced, high-availability production environment.
Ability to handle confidential information appropriately.
Ability to work nights and weekends as required.
Associate's Degree in Computer Science, Information Technology, or a related technical discipline; relevant technical certification; or equivalent professional experience.
Relevant certifications may include Microsoft, Cisco, Unix/Linux, ITIL Foundation, or CompTIA certifications.

Preferred Qualifications

Previous experience supporting ATMs, financial technology, payment systems, or other high-availability production technology environments.
Experience troubleshooting ATM software or related technology.
Experience providing technical support to field service technicians.
Experience working within defined Service Level Agreements (SLAs).
Experience coordinating technical issues and escalations across internal teams and external vendors.
Familiarity with Microsoft, Cisco, Unix/Linux, ITIL, or CompTIA technologies and practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sssmi
Position Id: JOB-248190
Posted 14 days ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S³) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S³’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S³ has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

Fitment

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Job Details

Skills

Help Desk Technician

Summary

Job Title: Sr. Help Desk Support

Location: Remote

Duration: 6 months

Pay Rate: $25/HR (W2 Only)

Job/Role Description:

Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment.
Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues.
Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution.
Troubleshoot issues and failures related to ATM hardware, software, services, and network connectivity using established processes and procedures.
Assess the current state of ATM systems to accurately diagnose problems and determine appropriate resolutions.
Troubleshoot ATM software-related issues and provide guidance to field technicians.
Provide basic technical troubleshooting and ask probing questions to assist clients and service vendors while they are onsite.
Act as a liaison between internal team members, vendor account managers, and other vendor personnel to resolve escalated issues.
Follow up on open escalations to ensure timely resolution and accurate closure.
Work across multiple systems simultaneously while maintaining accuracy and productivity.
Monitor multiple email inboxes and provide accurate and timely responses in accordance with established Service Level Agreements (SLAs).
Prepare and manage internal and external reports and status updates.
Deliver high-quality service and efficient technical support in a fast-paced production environment.
This position supports second-shift operations and requires availability to work nights and weekends as needed.

Required Qualifications

At least 1 year of experience in a help desk, technical support, IT support, or similar technical role.
Experience troubleshooting hardware, software, services, and/or network-related technical issues.
Strong technical troubleshooting and problem-solving skills.
Ability to diagnose technical issues by gathering information and asking effective probing questions.
Ability to work with multiple systems and applications simultaneously.
Strong interpersonal skills with the ability to work effectively with end users, technicians, vendors, and internal teams.
Excellent written and verbal communication skills.
Strong time management and prioritization skills.
Ability to work effectively in a fast-paced, high-availability production environment.
Ability to handle confidential information appropriately.
Ability to work nights and weekends as required.
Associate's Degree in Computer Science, Information Technology, or a related technical discipline; relevant technical certification; or equivalent professional experience.
Relevant certifications may include Microsoft, Cisco, Unix/Linux, ITIL Foundation, or CompTIA certifications.

Preferred Qualifications

Previous experience supporting ATMs, financial technology, payment systems, or other high-availability production technology environments.
Experience troubleshooting ATM software or related technology.
Experience providing technical support to field service technicians.
Experience working within defined Service Level Agreements (SLAs).
Experience coordinating technical issues and escalations across internal teams and external vendors.
Familiarity with Microsoft, Cisco, Unix/Linux, ITIL, or CompTIA technologies and practices.

Dice Id: sssmi
Position Id: JOB-248190
Posted 14 days ago

Company Info

About Strategic Staffing Solutions

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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