IT Support Representative
Country
United States of America
State / County
Washington
City
Tukwila
Division
EPD
Company
FTI
Function
Information Technology
Workplace Type
On-Site
Position type
Full Time
Opportunity ID
25050
Job Description
Position Summary: Performs IT support activities including user assistance, troubleshooting, ticket resolution, and hardware/software support while applying working knowledge to support projects, operational efficiency, and cross-functional activities.
Primary Duties and Responsibilities:
Provide technical support to end users by diagnosing and resolving hardware, software, and network issues using ticketing systems and remote support tools.
Execute routine maintenance and updates on IT systems and software to ensure operational stability and security compliance.
Document incident details, troubleshooting steps, and resolutions accurately within the IT service management platform.
Assist in the deployment and configuration of new hardware and software in accordance with organizational standards.
Collaborate with cross-functional teams to support IT projects and initiatives, contributing technical insights and status updates.
Monitor system performance and escalate unresolved or complex issues to senior IT staff following established escalation procedures.
Maintain inventory records of IT assets and coordinate with procurement for replacement or upgrade needs.
Support user account management activities including access provisioning, password resets, and permissions adjustments within identity management systems.
Participate in knowledge base development by capturing common issues and solutions to improve team efficiency.
Follow IT security policies and procedures to safeguard sensitive information and ensure compliance with corporate governance.
Assist in training end users on IT tools and best practices to enhance user productivity and reduce recurring support requests. Qualifications:
Ability to troubleshoot and resolve common hardware, software, and network issues using diagnostic tools and standard procedures.
Proficiency in using IT service management software for ticket tracking, documentation, and communication.
Knowledge of operating system installation, configuration, and maintenance for desktop and mobile devices.
Familiarity with user account management processes including access control and password administration.
Understanding of IT security principles and compliance requirements relevant to corporate IT environments.
Capability to follow detailed technical instructions and escalate issues appropriately within support workflows.
Education:
Minimum: Bachelor's Degree or equivalent Experience:
2-4 years of relevant experience Preferred Qualifications:
Experience with remote desktop support tools and network connectivity troubleshooting.
Knowledge of IT asset management practices and software deployment techniques.
Familiarity with scripting or automation tools to streamline routine IT support tasks.
Certification in IT support fundamentals such as CompTIA A+ or equivalent industryrecognized credentials.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay & Benefits
For informational purposes only, the range of pay for this role is $83,000.00 to $104,000.00 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.
National Security and Export Controls:
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.
About PCC
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.
Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX16f7d3
- Position Id: 31bed8c6a53b38e9bf6cb53b35250b0b
- Posted 1 day ago
