Reports to: Director of Enterprise Platforms
Collaborates with: Information Technology, Software Development, Sales, Engineering, Tech Services, Product Management, Project Management
Primary Responsibility: A Systems Analyst supports and evolves enterprise platforms used across Engineering, Operations, EHS, Sales, Product Management, Project Management, and Field Service. This role helps improve cross-department efficiency by enhancing functionality, maintaining data and system integrity, supporting platform configuration, and driving integration work across business-critical systems. Key platforms may include tools such as SolidWorks, Autodesk, Cority, COMPRESS, kBridge, PTC Creo, and related applications. This role supports daily operations, key projects, integrations, and long-term scalability of tools used across the business.
What You'll Do:Enterprise Platform Enhancements- Partner with stakeholders to translate business and technical requirements into scalable system changes.
- Configure, support, and enhance enterprise platforms across CAD, product modeling, EHS, quoting, configuration, ERP, CRM, CPQ, and operational workflows.
- Evaluate opportunities to simplify processes, reduce manual effort, and improve system usability.
System Support & Maintenance- Troubleshoot and resolve bugs, data issues, workflow issues, and system errors across enterprise platforms and integrated systems.
- Triage, prioritize, and track user-reported issues with business stakeholders.
- Maintain up-to-date system documentation, configuration notes, support procedures, and process flows.
- Support platform administration, vendor coordination, configuration changes, data quality, and ongoing system improvements.
Integrations & Automation- Support and maintain integrations between ERP, CRM, CPQ, CAD/modeling systems, EHS platforms, and third-party applications.
- Partner with internal developers and external vendors to support APIs, data flows, file-based integrations, and integration troubleshooting.
- Automate manual processes using low-code/no-code tools, workflow engines, integration platforms, and system-specific automation capabilities.
- Help ensure data consistency between platforms that support quoting, engineering, operations, compliance, and reporting.
Deployment & Change Management- Participate in system testing, UAT, release planning, and deployment activities to ensure smooth and reliable changes.
- Coordinate with QA, admin, business, and vendor teams to validate functionality across environments before production release.
- Document changes clearly and communicate impacts to affected users and stakeholders.
- Support adoption of new tools, workflows, and enhancements through training, documentation, and knowledge transfer.
- Help ensure changes are delivered in a controlled, traceable, and sustainable manner.
Cross-Functional Collaboration- Serve as a liaison between Engineering, Operations, EHS, Sales, Field Service, Product Management, Project Management, and IT to support end-to-end solution design.
- Promote adoption of new tools and workflows by explaining capabilities, limitations, options, and tradeoffs.
- Translate technical details into clear business language for non-technical users.
- Work with business teams to understand current processes before recommending system changes.
- Help identify opportunities to improve platform ownership, support processes, and long-term scalability.
What Qualifies You- 5 to 15 years in a Systems Analyst, Software Developer, Platform Engineer, Business Systems Analyst, or Systems Administrator role. (Experience level will determine SA II or SA III placement.)
- Hands-on experience configuring, supporting, or administering enterprise business platforms in a professional environment.
- Experience with engineering, manufacturing, EHS, CAD/modeling, ERP, CRM, CPQ, or other business-critical platforms.
- Familiarity with tools such as SolidWorks, Autodesk, Cority, COMPRESS, kBridge, PTC Creo, Salesforce, Logik.io, Syspro, NetSuite, SAP, or similar platforms.
- Experience maintaining and prioritizing a work backlog, preferably using tools such as Azure DevOps, Jira, or GitHub.
- Understanding of ERP systems and how they connect with other business platforms.
- Understanding of APIs, data flows, system integration concepts, and cross-platform dependencies.
- Experience partnering with vendors, internal developers, administrators, and business stakeholders to troubleshoot and improve systems.
- Familiarity with deployment, release management, version control, or configuration management practices.
- Strong analytical and problem-solving skills with high attention to detail.
- Strong communication skills with the ability to document clearly and translate technical details for non-technical users.
- Bachelor's degree in Software Engineering, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
- Self-starter who can work independently and collaboratively while managing competing priorities.
- Experience with 3D product modeling, CAD systems, engineering applications, or design tools integrated with ERP, CPQ, or other business platforms.
- Familiarity with database concepts such as SQL, data schemas, reporting structures, and data transformation.
- Familiarity with integration, automation, and low-code tools such as MuleSoft, Zapier, Power Automate, Power Apps, ServiceNow, Salesforce, or similar platforms.
- Professional experience in Agile/Scrum environments.
- Organized, methodical, and focused on continuous improvement.
What's in it for You:- Health, Dental & Vision Insurance
- Annual Bonus Program
- $350 Annual Wellness Credit
- Flexible Spending Account (FSA)
- 401k with match up to 5%
- Life insurance
- Disability insurance
- 5 days of paid sick leave annually (prorated based on start date)
- 15 days PTO annually (prorated based on start date)
Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
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