Title: Oracle CX / CRM - CX Solution Architect(Functional)
Location: Remote --- but 25% travel is involved based on client request
Duration: Longterm
Note Lead to Cash Module Architecture experience is mandatory
Oracle CX Solution Architect Role Summary
- Lead end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations
- Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions
- Act as business advisor, presales leader, and solution architect for CX transformation initiatives
Key Responsibilities
Solution Architecture & Business Consulting
- Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
- Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
- Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
- Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture
Customer Engagement & Consulting
- Lead customer workshops, discovery sessions, and executive discussions
- Understand business challenges and translate them into CX transformation opportunities
- Engage with business stakeholders to align CX solutions with strategic business goals
- Act as trusted advisor throughout the transformation lifecycle
Presales & Solutioning
- Lead solutioning for RFPs, proposals, and client pursuits
- Create compelling solution narratives, value propositions, and transformation roadmaps
- Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios
- Support estimation, sizing, and commercial discussions for CX engagements
Business Process Design & Transformation
- Define and optimize key CX processes:
- Lead-to-Opportunity / Quote-to-Cash
- Service Request to Resolution
- Customer lifecycle management
- Recommend best practices aligned to Oracle Modern Business Processes
- Drive process standardization and transformation initiatives across industries
Solution Governance & Delivery Oversight
- Provide functional solution governance and design reviews across delivery lifecycle
- Ensure alignment of implementation with business objectives and approved solution design
- Collaborate with technical architects, delivery teams, and client stakeholders
- Ensure adoption of best practices, accelerators, and reusable assets
Stakeholder Management & Leadership
- Manage senior stakeholders including business leaders and sponsors
- Bridge gap between business and technology teams
- Lead cross-functional teams across geographies and business units
- Drive consensus and decision-making across complex programs
Skills & Competencies
Core Functional Skills
- Strong expertise in:
- Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud)
- CRM and Customer Experience transformation strategies
- CX business processes (Lead-to-Cash, Service lifecycle)
- Experience in:
- Business process reengineering and consulting
- Solution blueprinting and functional architecture
- Industry-specific CX use cases and best practices
Consulting & Presales Skills
- Strong experience in presales, solutioning, and client presentations
- Ability to craft compelling business cases and value propositions
- Experience in conducting workshops and executive-level discussions
- Strong storytelling and solution articulation skills
Soft Skills
- Excellent client-facing consulting and stakeholder management skills
- Strong communication and executive presentation ability
- Ability to influence business decisions and drive transformation programs
- Strong analytical thinking and problem-solving mindset
Experience & Qualifications
- 10+ years IT experience with 6+ years in Oracle CX
- Proven experience as Solution Architect / Functional Architect
- Experience in multiple end-to-end CX implementations and presales engagements
- Bachelor s in Engineering / Business / IT (MBA preferred for consulting roles)
- Strong functional exposure across CX lifecycle and business processes
Success Metrics / Expectations
- Successful CX transformation consulting and solutioning for clients
- High-quality solution proposals and improved deal win rates
- Strong business alignment and customer satisfaction
- Adoption of industry best practices and standardized processes
(Optional Value Add for Your Practice)
- Experience in AI / GenAI-driven CX transformation use cases
- Industry domain expertise (Manufacturing / Public Sector / BFSI / Healthcare)
- Experience in CX transformation strategy, GTM, and consulting frameworks
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