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Oracle Customer Experience (CX) Solution Architect

Remote • Posted 8 hours ago • Updated 8 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Customer Experience
Oracle CX
Oracle
Customer Engagement
Management Consulting
Presales

Summary

Note – Lead to Cash Module Architecture experience is mandatory

Oracle CX Solution Architect Role Summary

Lead end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations
Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions
Act as business advisor, presales leader, and solution architect for CX transformation initiatives

Responsibilities

Solution Architecture & Business Consulting

Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture

Customer Engagement & Consulting

Lead customer workshops, discovery sessions, and executive discussions
Understand business challenges and translate them into CX transformation opportunities
Engage with business stakeholders to align CX solutions with strategic business goals
Act as trusted advisor throughout the transformation lifecycle

Presales & Solutioning

Lead solutioning for RFPs, proposals, and client pursuits
Create compelling solution narratives, value propositions, and transformation roadmaps
Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios
Support estimation, sizing, and commercial discussions for CX engagements

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10196450
Position Id: 9049681
Posted 8 hours ago

Contact the job poster

Shubham Singh

Recruiter @ Maven Companies

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