Job#: 3044014 Job Description: Title: Support Engineer IILocation: RemoteDuration: 5 MonthsRole Overview
This position is responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. The role involves providing troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. The Support Engineer II will also assist with the deployment of new software to various test and production platforms.
Key Responsibilities
- Monitor, support, and troubleshoot production schedules and workflow for operating issues.
- Triage problems and take corrective action to ensure availability and minimize downtime.
- Ensure the timely completion of production schedules and control of problems.
- Follow standard operating procedures and recommend improvements to increase efficiency.
- Develop a comprehensive understanding of production schedules, job flows, and service level deadlines.
- Resolve moderately complex problem issues and processing delays.
- Complete checklists and turnover logs for audit compliance.
- Assist with troubleshooting Remote File / Data Transmission delivery issues.
- Analyze recurring problems and make improvement recommendations.
- Assist in maintaining technical documentation and standard operating procedures.
- Provide daily support to users and programming groups.
Required Qualifications
Education: An undergraduate degree in a related field or equivalent work experience of 1-3 years is required.
Experience: Experience with multiple hardware and software technologies is necessary, including Windows, UNIX, MVS, IBM mainframe, and JES2. Must have flexibility to work weekends and holidays in a 24x7 working environment.
Technical Skills:- IBM Scheduling
- JCL for job restart knowledge
- Mainframe Knowledge
- ROSCOE
- Knowledge of Tape Storage Management (TSM) or other backup software products.
- Working knowledge of an automated mainframe/open system platform scheduling system, preferably IBM Tivoli.
Preferred Qualifications
- Production Control Experience
- Secure File Transfer Protocol (SFTP)
- TWS
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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