We are looking for Field Support Technician for our client in Waltham, MA
Job Title: Field Support Technician
Job Location: Waltham, MA
Job Type: Contract
Pay Range: $19.00hr - $24.00hr
Job Overview:
The candidate will be required to provide Deskside / OSS / FSO technical support for Desktop PCs, Laptops, Tablets, Smartphones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation, troubleshooting, and related technologies.
Responsibilities:
- Provide Deskside / OSS / FSO technical support for Desktop PCs, Laptops, Tablets, Smartphones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation, and troubleshooting.
- Provide a high level of customer satisfaction with strong verbal and written communication skills.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Work self-sufficiently to perform fault diagnostics and deliver user requirements while maintaining standards and SLAs.
- Accurately test, identify, prepare, repair, resolve, and document end-user technical issues relating to desktop support, including Desktop PCs, Micro PCs, Thin Clients, Laptops, Tablets, Smartphones, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Provide 2nd line IT support to the business community, ensuring all requirements are met within agreed service level agreements.
- Work on customer tickets to ensure timely delivery of service along with regular, professional, user-facing updates.
- Provide infrastructure administration functions.
- Provide on-site coverage as part of a shift arrangement.
- Deliver support in line with contracted business working hours.
- Provide site support in remote offices when required.
- Troubleshoot and resolve software issues, including OS imaging/reimaging and associated systems administration activities.
- Take ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end-user support requests and service requests utilizing a ticketing system to track tickets and provide up-to-date status and information.
- Ensure regular customer interaction to adhere to update SLAs and maintain high levels of customer service.
- Provide daily ticket updates to keep users fully informed.
- Move equipment associated with service requests in line with health and safety guidelines.
- Perform asset inventory activities as needed.
- Provide end-user training and guidance on the use of hardware and software.
- Recommend and perform upgrades to end-user devices.
- Work flexibly in a BAU and project-based environment utilizing teamwork.
- Perform other duties as assigned.
Skills Required:
- Excellent skills in user IT infrastructure, including Desktops, Laptops, Printers, Handhelds, and Smartphones.
- Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, ServiceNow, and other enterprise applications.
- Administration experience with Azure, Intune, and Microsoft Active Directory users, groups, policies, and management concepts.
- Strong verbal and written communication skills.
- Basic working knowledge of LAN technologies and hardware.
- Ability to technically support video conferencing equipment.
====
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
.png?format=webp)
