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Skills

Information Technology
RTR
IT Administration
Microsoft
Google Chrome
Software Installation
Issue Tracking
Technical Support
Computer Hardware
Android
Network Protocols
Distribution
Inventory
Technical Training
IT Management
McAfee
Adobe Acrobat
Business Software
Presentations
Laptop
Printers
Microsoft Windows
Operating Systems
Microsoft Office
Internet
Web Browsers
Antivirus
Mobile Devices
Inventory Control
Reporting
End-user Training
Media
Customer Support
Technical Writing
LAN
WAN
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
IT Security
Routers
Switches
Wireless Communication
Training
System Documentation
Customer Service
Communication
Problem Solving
Conflict Resolution
Management
Screening

Information Technology
RTR
IT Administration
Microsoft
Google Chrome
Software Installation
Issue Tracking
Technical Support
Computer Hardware
Android
Network Protocols
Distribution
Inventory
Technical Training
IT Management
McAfee
Adobe Acrobat
Business Software
Presentations
Laptop
Printers
Microsoft Windows
Operating Systems
Microsoft Office
Internet
Web Browsers
Antivirus
Mobile Devices
Inventory Control
Reporting
End-user Training
Media
Customer Support
Technical Writing
LAN
WAN
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
IT Security
Routers
Switches
Wireless Communication
Training
System Documentation
Customer Service
Communication
Problem Solving
Conflict Resolution
Management
Screening

Summary

Job Title: DVS - Technical Support Analyst 3 in NOVA
Work Type: Onsite
Location: Warrenton, VA 20187
Salary: $30-$50/hour
Start Date: October 5, 2026
End Date: March 12, 2027
Industry Category: Information Technology / Technical Support
Employment Type: 1099 Contract
Requisition ID: 810936

Overview:

The Virginia Department of Veterans Services (DVS) is seeking a Technical Support Analyst 3 to provide onsite desktop, technical, hardware, software, network, and end-user support.
The position will primarily support the Puller Veterans Care Center (PVCC), a medical facility in Warrenton, Virginia.
The facility is expected to support approximately 200 IT devices, including desktops, laptops, phones, printers, and mobile devices.
The position will also provide occasional technical support to remote DVS Veterans Benefits offices throughout Northern Virginia and the Front Royal area.
This is a 100% onsite position with no exceptions.
Some travel, up to approximately 20%, may be required to support regional DVS benefits offices.
Required business travel will be reimbursed directly by the agency.

Application:

Interested candidates should submit an updated resume for consideration.
Candidates must clearly highlight experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products on their resume.
Candidates should include where and how they used these software products in their work history rather than listing them only in the resume summary.
Candidates must provide a valid email address for E-RTR submission.
Candidates must provide their current city and state of residence.
Candidates must confirm their ability to work 100% onsite in Warrenton, VA.
Candidates must confirm their ability to travel to regional DVS benefits offices when required.
Candidates must have a valid driver's license and reliable personal transportation.
Candidates must be able to participate in both virtual and potential in-person interviews.
Candidates must physically reside within the United States for the duration of the assignment.

Job Description:

Provide onsite technical support for the Department of Veterans Services Puller Veterans Care Center in Warrenton, Virginia.
Independently provide IT administration and technical support for agency-specific hardware and software systems.
Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other peripheral devices.
Install, configure, and troubleshoot Android and Apple mobile devices.
Support Microsoft Office 365, Microsoft Edge, Google Chrome, antivirus software, and other business applications.
Provide application installation, administration, troubleshooting, and end-user training.
Support LAN/WAN environments and troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and related network concepts.
Configure, manage, and troubleshoot routers, switches, wireless access points, and related network equipment.
Troubleshoot desktop and laptop hardware, operating systems, software applications, mobile devices, and telephone systems.
Configure and troubleshoot analog and digital phone systems.
Provide support for email applications, including Google Suite, PST files, calendars, distribution lists, and related functionality.
Monitor network and computer system performance and resolve infrastructure-related issues.
Maintain IT inventory records and support ticketing and reporting processes.
Track end-user support activities through the applicable ticketing system.
Document system changes, technical issues, solutions, procedures, and training materials.
Identify security vulnerabilities and promptly report security incidents.
Provide professional and courteous customer service to end users, team members, vendors, and other stakeholders.
Provide occasional onsite support to regional DVS Veterans Benefits offices as needed.
Travel to designated DVS locations using personal transportation when required.
Perform other duties as assigned.

Responsibilities:

Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment.
Install, configure, maintain, and troubleshoot IT hardware and software.
Troubleshoot Windows operating systems, Microsoft 365, web browsers, antivirus software, and business applications.
Support Android and Apple mobile devices.
Configure and troubleshoot routers, switches, wireless access points, and other network equipment.
Troubleshoot LAN/WAN connectivity and common network protocols and services.
Support email applications, calendars, distribution lists, PST files, and related services.
Support analog and digital telephone systems.
Maintain IT inventory and ticketing records.
Monitor and document system performance and technical issues.
Identify and report security vulnerabilities and incidents.
Create clear technical documentation, procedures, training materials, and knowledge resources.
Provide IT training and technical guidance to end users.
Resolve technical issues in a timely and professional manner.
Coordinate with DVS IT management, vendors, and support teams when escalation is required.
Provide occasional travel-based support to Northern Virginia and Front Royal area DVS offices.
Maintain a professional, customer-focused, and team-oriented approach.

Requirements

Minimum Qualifications:

3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
3+ years of experience providing basic IT presentation setup and support using related equipment and software.
3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripheral devices.
3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, Internet web browsers, antivirus software, and other business applications.
3+ years of experience setting up, configuring, and troubleshooting mobile devices.
3+ years of experience with IT inventory control and reporting.
3+ years of experience providing IT staff or end-user training in person or through electronic media.
3+ years of experience configuring and troubleshooting analog and digital phone systems.
3+ years of experience installing, administering, troubleshooting, and providing training for computer applications.
3+ years of experience providing professional customer support and communicating effectively with customers, team members, and support vendors.
3+ years of experience troubleshooting technical issues and using available resources to assess and resolve problems in a timely manner.
3+ years of experience creating clear technical documentation covering technical issues, solutions, and procedures.
Working knowledge of LAN/WAN environments, including TCP/IP, DNS, DHCP, and related network concepts.
Working knowledge of network and IT security.
Experience configuring, managing, and troubleshooting routers, switches, and wireless access points.
Experience documenting system changes, updating training and system documentation, and creating procedures for technical solutions.
Excellent customer service, communication, problem-solving, organizational, and time-management skills.
Professional and courteous attitude when working with customers, team members, vendors, and other stakeholders.
Ability to work independently and as part of a team.
Ability to lift up to 50 lbs. frequently.
Ability to perform repetitive physical activities, including standing, sitting, reaching, lifting, walking, bending, and climbing.
Valid driver's license and clean driving record.
Reliable personal transportation for required business travel.
Ability to work 100% onsite in Warrenton, VA with no exceptions.
Ability to travel up to approximately 20% to Northern Virginia and Front Royal area locations when required.
Must physically reside within the United States for the duration of the assignment.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Must be able to successfully complete the State Police of Virginia background check.
Must meet applicable agency screening requirements.

Benefits

Compensation:

Pay Rate: $30-$50/hour.
Contract Type: 1099 Contract.
Maximum Candidate Rate: $50/hour.
Benefits: No benefits are provided with this 1099 Contract role.
Vendor Maximum Submittal Rate: $63.48/hour.
Travel Expenses: Required business travel will be reimbursed directly by the agency.

Schedule:

Full-time contract assignment from October 5, 2026 through March 12, 2027.
Assignment duration is approximately 5 months, with extension possible.
Work arrangement is 100% onsite from Day 1 with no exceptions.
Some travel, up to approximately 20%, may be required to support regional DVS benefits offices in Northern Virginia and the Front Royal area.
Required business travel expenses, including mileage and lodging when applicable, will be reimbursed directly by the agency.

Work Location:

Warrenton, VA 20187.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91164126
Position Id: be73e09d2fcd8089b3f47d17b1013f52
Posted 1 day ago

Job Details

Skills

Information Technology
RTR
IT Administration
Microsoft
Google Chrome
Software Installation
Issue Tracking
Technical Support
Computer Hardware
Android
Network Protocols
Distribution
Inventory
Technical Training
IT Management
McAfee
Adobe Acrobat
Business Software
Presentations
Laptop
Printers
Microsoft Windows
Operating Systems
Microsoft Office
Internet
Web Browsers
Antivirus
Mobile Devices
Inventory Control
Reporting
End-user Training
Media
Customer Support
Technical Writing
LAN
WAN
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
IT Security
Routers
Switches
Wireless Communication
Training
System Documentation
Customer Service
Communication
Problem Solving
Conflict Resolution
Management
Screening

Information Technology
RTR
IT Administration
Microsoft
Google Chrome
Software Installation
Issue Tracking
Technical Support
Computer Hardware
Android
Network Protocols
Distribution
Inventory
Technical Training
IT Management
McAfee
Adobe Acrobat
Business Software
Presentations
Laptop
Printers
Microsoft Windows
Operating Systems
Microsoft Office
Internet
Web Browsers
Antivirus
Mobile Devices
Inventory Control
Reporting
End-user Training
Media
Customer Support
Technical Writing
LAN
WAN
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
IT Security
Routers
Switches
Wireless Communication
Training
System Documentation
Customer Service
Communication
Problem Solving
Conflict Resolution
Management
Screening

Summary

Job Title: DVS - Technical Support Analyst 3 in NOVA
Work Type: Onsite
Location: Warrenton, VA 20187
Salary: $30-$50/hour
Start Date: October 5, 2026
End Date: March 12, 2027
Industry Category: Information Technology / Technical Support
Employment Type: 1099 Contract
Requisition ID: 810936

Overview:

The Virginia Department of Veterans Services (DVS) is seeking a Technical Support Analyst 3 to provide onsite desktop, technical, hardware, software, network, and end-user support.
The position will primarily support the Puller Veterans Care Center (PVCC), a medical facility in Warrenton, Virginia.
The facility is expected to support approximately 200 IT devices, including desktops, laptops, phones, printers, and mobile devices.
The position will also provide occasional technical support to remote DVS Veterans Benefits offices throughout Northern Virginia and the Front Royal area.
This is a 100% onsite position with no exceptions.
Some travel, up to approximately 20%, may be required to support regional DVS benefits offices.
Required business travel will be reimbursed directly by the agency.

Application:

Interested candidates should submit an updated resume for consideration.
Candidates must clearly highlight experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products on their resume.
Candidates should include where and how they used these software products in their work history rather than listing them only in the resume summary.
Candidates must provide a valid email address for E-RTR submission.
Candidates must provide their current city and state of residence.
Candidates must confirm their ability to work 100% onsite in Warrenton, VA.
Candidates must confirm their ability to travel to regional DVS benefits offices when required.
Candidates must have a valid driver's license and reliable personal transportation.
Candidates must be able to participate in both virtual and potential in-person interviews.
Candidates must physically reside within the United States for the duration of the assignment.

Job Description:

Provide onsite technical support for the Department of Veterans Services Puller Veterans Care Center in Warrenton, Virginia.
Independently provide IT administration and technical support for agency-specific hardware and software systems.
Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other peripheral devices.
Install, configure, and troubleshoot Android and Apple mobile devices.
Support Microsoft Office 365, Microsoft Edge, Google Chrome, antivirus software, and other business applications.
Provide application installation, administration, troubleshooting, and end-user training.
Support LAN/WAN environments and troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and related network concepts.
Configure, manage, and troubleshoot routers, switches, wireless access points, and related network equipment.
Troubleshoot desktop and laptop hardware, operating systems, software applications, mobile devices, and telephone systems.
Configure and troubleshoot analog and digital phone systems.
Provide support for email applications, including Google Suite, PST files, calendars, distribution lists, and related functionality.
Monitor network and computer system performance and resolve infrastructure-related issues.
Maintain IT inventory records and support ticketing and reporting processes.
Track end-user support activities through the applicable ticketing system.
Document system changes, technical issues, solutions, procedures, and training materials.
Identify security vulnerabilities and promptly report security incidents.
Provide professional and courteous customer service to end users, team members, vendors, and other stakeholders.
Provide occasional onsite support to regional DVS Veterans Benefits offices as needed.
Travel to designated DVS locations using personal transportation when required.
Perform other duties as assigned.

Responsibilities:

Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment.
Install, configure, maintain, and troubleshoot IT hardware and software.
Troubleshoot Windows operating systems, Microsoft 365, web browsers, antivirus software, and business applications.
Support Android and Apple mobile devices.
Configure and troubleshoot routers, switches, wireless access points, and other network equipment.
Troubleshoot LAN/WAN connectivity and common network protocols and services.
Support email applications, calendars, distribution lists, PST files, and related services.
Support analog and digital telephone systems.
Maintain IT inventory and ticketing records.
Monitor and document system performance and technical issues.
Identify and report security vulnerabilities and incidents.
Create clear technical documentation, procedures, training materials, and knowledge resources.
Provide IT training and technical guidance to end users.
Resolve technical issues in a timely and professional manner.
Coordinate with DVS IT management, vendors, and support teams when escalation is required.
Provide occasional travel-based support to Northern Virginia and Front Royal area DVS offices.
Maintain a professional, customer-focused, and team-oriented approach.

Requirements

Minimum Qualifications:

3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
3+ years of experience providing basic IT presentation setup and support using related equipment and software.
3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripheral devices.
3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, Internet web browsers, antivirus software, and other business applications.
3+ years of experience setting up, configuring, and troubleshooting mobile devices.
3+ years of experience with IT inventory control and reporting.
3+ years of experience providing IT staff or end-user training in person or through electronic media.
3+ years of experience configuring and troubleshooting analog and digital phone systems.
3+ years of experience installing, administering, troubleshooting, and providing training for computer applications.
3+ years of experience providing professional customer support and communicating effectively with customers, team members, and support vendors.
3+ years of experience troubleshooting technical issues and using available resources to assess and resolve problems in a timely manner.
3+ years of experience creating clear technical documentation covering technical issues, solutions, and procedures.
Working knowledge of LAN/WAN environments, including TCP/IP, DNS, DHCP, and related network concepts.
Working knowledge of network and IT security.
Experience configuring, managing, and troubleshooting routers, switches, and wireless access points.
Experience documenting system changes, updating training and system documentation, and creating procedures for technical solutions.
Excellent customer service, communication, problem-solving, organizational, and time-management skills.
Professional and courteous attitude when working with customers, team members, vendors, and other stakeholders.
Ability to work independently and as part of a team.
Ability to lift up to 50 lbs. frequently.
Ability to perform repetitive physical activities, including standing, sitting, reaching, lifting, walking, bending, and climbing.
Valid driver's license and clean driving record.
Reliable personal transportation for required business travel.
Ability to work 100% onsite in Warrenton, VA with no exceptions.
Ability to travel up to approximately 20% to Northern Virginia and Front Royal area locations when required.
Must physically reside within the United States for the duration of the assignment.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Must be able to successfully complete the State Police of Virginia background check.
Must meet applicable agency screening requirements.

Benefits

Compensation:

Pay Rate: $30-$50/hour.
Contract Type: 1099 Contract.
Maximum Candidate Rate: $50/hour.
Benefits: No benefits are provided with this 1099 Contract role.
Vendor Maximum Submittal Rate: $63.48/hour.
Travel Expenses: Required business travel will be reimbursed directly by the agency.

Schedule:

Full-time contract assignment from October 5, 2026 through March 12, 2027.
Assignment duration is approximately 5 months, with extension possible.
Work arrangement is 100% onsite from Day 1 with no exceptions.
Some travel, up to approximately 20%, may be required to support regional DVS benefits offices in Northern Virginia and the Front Royal area.
Required business travel expenses, including mileage and lodging when applicable, will be reimbursed directly by the agency.

Work Location:

Warrenton, VA 20187.

Dice Id: 91164126
Position Id: be73e09d2fcd8089b3f47d17b1013f52
Posted 1 day ago

Desktop Support Engineer(Localto VA)

Warrenton, Virginia

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Yesterday

Engagement Type Contract REQUIRED SKILLS -Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets. -Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems. - A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle. - Perform o

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Full-time, Part-time, Contract, Third Party

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DVS - Technical Support Analyst 3 in NOVA

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DVS - Technical Support Analyst 3 in NOVA

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Summary

Dice Job Match Score™

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