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Help Desk Tier 3 Support Personnel

Business Technology Integrators

Washington, District of Columbia • Today

Full-time

Help Desk Tier 2 Support

Business Technology Integrators

Washington, District of Columbia • Today

Full-time

Help Desk Technical Support - Shift Saturday - Sunday, 7:00am - 3:30pm & Monday - Wednesday, 3:00pm -11:30pm- ship required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 22.26 - 28.75 per hour

Tier 1 Helpdesk Analyst

Chenega MIOS

Arlington, Virginia • Today

Full-time

USD 32.47 - 36.00 per hour

Financial System Help Desk (Tier 1/2)

Steel Point Solutions, LLC

Washington, District of Columbia • Today

Full-time

USD 85,000.00 - 110,000.00 per year

Help Desk Specialist (Tier 2)

Kaizen Approach, Inc

Linthicum Heights, Maryland • Today

Full-time

USD 85,000.00 - 120,000.00 per year

ATM Help Desk Support

Dexian DISYS

McLean, Virginia • Today

Easy Apply

Contract

$20 - $25 per hour

Cleared Help Desk - Anticipated Opportunities

Mindbank Consulting Group

Arlington, Virginia • 7d ago

Easy Apply

Full-time

Depends on Experience

Help Desk Specialist

Intellect Solutions LLC

Rockville, Maryland • Today

Full-time

Senior Help Desk Technician

Strategic Staffing Solutions

Remote or McLean, Virginia • Today

Easy Apply

Full-time, Contract

USD25 - USD25

Help Desk Analyst

CACI International, Inc.

Alexandria, Virginia • Today

Full-time

USD 86,600.00 - 181,800.00 per year

Helpdesk Specialist

Maximus, Inc.

Maryland • Today

Full-time

USD 25.00 per hour

Help Desk Specialist

JCS Solutions LLC

Arlington, Virginia • Today

Full-time

USD 55,000.00 - 74,000.00 per year

Help Desk Specialist

Leidos

McLean, Virginia • Today

Full-time

USD 73,450.00 - 132,775.00 per year

Help Desk Support Technician

Redhorse Corporation

Alexandria, Virginia • Today

Full-time

Helpdesk Specialist

Maximus, Inc.

Maryland • Today

Full-time

USD 25.00 per hour

Helpdesk Specialist

Maximus, Inc.

Maryland • Today

Full-time

USD 25.00 per hour

Helpdesk Specialist

Maximus, Inc.

Maryland • Today

Full-time

USD 25.00 per hour

Helpdesk Specialist

Maximus, Inc.

Maryland • Today

Full-time

USD 25.00 per hour

Help Desk Support Technician

Mele Accociates

Rockville, Maryland • 3d ago

Full-time

USD 22.00 - 26.00 per hour

Help Desk Specialist IV (Manager)

Koniag, Inc.

Silver Spring, Maryland • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Sr. Tier 2 Helpdesk Specialist

Leidos

Fort Belvoir, Virginia • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Web Helpdesk Support Analyst

Advance Digital Systems

Hybrid in Washington, District of Columbia • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Support Coordinator

PEG, LLC

Fairfax, Virginia • Today

Full-time

USD 45,000.00 per year

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Sr. Help Desk Specialist

Leidos

McLean, Virginia • Today

Full-time

USD 92,300.00 - 166,850.00 per year

Jr. Help Desk Specialist

Leidos

McLean, Virginia • Today

Full-time

USD 59,150.00 - 106,925.00 per year

SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Help Desk Specialist II

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 78,540.00 - 106,260.00 per year

Senior Helpdesk Specialist

NTT DATA, Inc.

Washington, District of Columbia • Today

Full-time

USD 64,944.00 - 97,416.00 per year

Job Details

Skills

Help Desk
Program Management
Remote Support
Application Support
Quality Assurance
Documentation
Problem Management
Technical Writing
Standard Operating Procedure
Knowledge Base
Collaboration
Tier 1
Tier 2
User Experience
Technical Support
Tier 3
Technical Analysis
Root Cause Analysis
Business Process
Business Rules
Legacy Systems
Data Flow
Microsoft SharePoint
Testing
Operating Systems
Migration
Compatibility Testing
Microsoft Windows
Mobile Device Management
ROOT
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Communication
Service Desk
Cyber Security
Computer Science
Information Systems
Microsoft
Microsoft Office
Windows Client
ITIL
Security+
Information Technology
Configuration Management

Help Desk
Program Management
Remote Support
Application Support
Quality Assurance
Documentation
Problem Management
Technical Writing
Standard Operating Procedure
Knowledge Base
Collaboration
Tier 1
Tier 2
User Experience
Technical Support
Tier 3
Technical Analysis
Root Cause Analysis
Business Process
Business Rules
Legacy Systems
Data Flow
Microsoft SharePoint
Testing
Operating Systems
Migration
Compatibility Testing
Microsoft Windows
Mobile Device Management
ROOT
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Communication
Service Desk
Cyber Security
Computer Science
Information Systems
Microsoft
Microsoft Office
Windows Client
ITIL
Security+
Information Technology
Configuration Management

Summary

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

Position Overview:

The Tier 3 Support Personnel will provide advanced technical, end-user, and business-functional support for the EEOC. This position is responsible for resolving complex incidents that cannot be addressed through Tier 1 or Tier 2 desktop support. The successful candidate will perform advanced troubleshooting, root-cause analysis, application support, operating-system support, and technical consultation across the EEOC's enterprise environment.

The Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. The position will also support Microsoft Office 365 applications, mobile-device management, workstation operating systems, and the EEOC's migration to Microsoft Windows 11.Resposibilities:

Provide Tier 3 end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
Investigate and resolve complex technical and application-related problems requiring advanced troubleshooting, detailed analysis, and root-cause identification.
Analyze incidents involving supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows.
Serve as a senior technical escalation resource for service-desk personnel and other IT support teams.
Troubleshoot issues involving Microsoft Office 365 applications and services, including:
- Microsoft SharePoint
- Microsoft OneDrive
- Microsoft Teams
- Microsoft PowerApps
Provide technical support for workstation operating systems, enterprise applications, and mobile-device management environments.
Support the EEOC's migration to Microsoft Windows 11 by performing application testing, compatibility analysis, troubleshooting, documentation, and technical consultation.
Verify that EEOC applications operate successfully within the Windows 11 environment and comply with applicable United States Government Configuration Baseline (USGCB) guidelines.
Identify application compatibility issues and work with appropriate technical teams to develop, test, and implement solutions.
Document troubleshooting procedures, technical findings, root causes, resolutions, workarounds, and recommended corrective actions.
Maintain accurate incident and problem-management records in accordance with established EEOC procedures.
Develop and update technical documentation, standard operating procedures, knowledge-base articles, and support instructions.
Collaborate with Tier 1 and Tier 2 support teams, system administrators, application owners, developers, business stakeholders, and other technical personnel to resolve escalated incidents.
Recognize recurring problems, identify trends, and recommend long-term solutions that improve system stability and the end-user experience.
Ensure technical support activities comply with EEOC policies, security requirements, configuration standards, and federal information-technology guidelines.

Required Knowledge, Skills, and Qualifications:

Demonstrated experience providing advanced Tier 3 technical, application, desktop, or enterprise support.
Experience resolving incidents that require advanced troubleshooting, technical analysis, and root-cause analysis.
Advanced knowledge of enterprise applications, business processes, business rules, legacy systems, and end-to-end system and data flows.
Experience supporting Microsoft Office 365, including SharePoint, OneDrive, Microsoft Teams, and PowerApps.
Experience supporting Microsoft Windows workstation operating systems, particularly Windows 11.
Experience testing, troubleshooting, and documenting operating-system migrations or enterprise workstation upgrades.
Knowledge of application compatibility testing and remediation within a Windows 11 environment.
Familiarity with USGCB requirements and federal workstation-configuration guidelines.
Experience supporting mobile-device management solutions and enterprise-managed devices.
Ability to document complex technical issues, troubleshooting steps, root causes, and final resolutions clearly and accurately.
Strong analytical, problem-solving, customer-service, and communication skills.
Ability to communicate technical information effectively to both technical personnel and nontechnical end users.
Ability to work collaboratively across service-desk, infrastructure, application, cybersecurity, and business-functional teams.

Preferred Qualifications:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline. Equivalent relevant professional experience may be considered.
Relevant Microsoft certification involving Microsoft 365, Windows client support, endpoint administration, or Power Platform technologies.
ITIL Foundation, CompTIA Security+, or another relevant information-technology support certification.
Previous experience supporting a federal agency or other government enterprise environment.
Experience working within structured incident, problem, change, and configuration-management processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183834
Position Id: afd436c7b19c2e24d4a83a6643dd362c
Posted 30+ days ago

Fitment

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Desktop/Field Support Technician

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IT User Support Specialist

Washington, District of Columbia

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Join Our Team at Executive and Internal Technology Support (EITS) At EITS, a division of University Information Technology Services (UITS), we empower success by delivering cutting-edge technology, tools, and services. UITS plays a vital role in supporting Indiana University's mission of excellence in research, teaching, outreach, and lifelong learning. We foster a workplace culture that prioritizes growth, flexibility, and creativity while championing employee well-being through university-wi

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Job Details

Skills

Help Desk
Program Management
Remote Support
Application Support
Quality Assurance
Documentation
Problem Management
Technical Writing
Standard Operating Procedure
Knowledge Base
Collaboration
Tier 1
Tier 2
User Experience
Technical Support
Tier 3
Technical Analysis
Root Cause Analysis
Business Process
Business Rules
Legacy Systems
Data Flow
Microsoft SharePoint
Testing
Operating Systems
Migration
Compatibility Testing
Microsoft Windows
Mobile Device Management
ROOT
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Communication
Service Desk
Cyber Security
Computer Science
Information Systems
Microsoft
Microsoft Office
Windows Client
ITIL
Security+
Information Technology
Configuration Management

Help Desk
Program Management
Remote Support
Application Support
Quality Assurance
Documentation
Problem Management
Technical Writing
Standard Operating Procedure
Knowledge Base
Collaboration
Tier 1
Tier 2
User Experience
Technical Support
Tier 3
Technical Analysis
Root Cause Analysis
Business Process
Business Rules
Legacy Systems
Data Flow
Microsoft SharePoint
Testing
Operating Systems
Migration
Compatibility Testing
Microsoft Windows
Mobile Device Management
ROOT
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Communication
Service Desk
Cyber Security
Computer Science
Information Systems
Microsoft
Microsoft Office
Windows Client
ITIL
Security+
Information Technology
Configuration Management

Summary

Provide Tier 3 end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
Investigate and resolve complex technical and application-related problems requiring advanced troubleshooting, detailed analysis, and root-cause identification.
Analyze incidents involving supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows.
Serve as a senior technical escalation resource for service-desk personnel and other IT support teams.
Troubleshoot issues involving Microsoft Office 365 applications and services, including:
- Microsoft SharePoint
- Microsoft OneDrive
- Microsoft Teams
- Microsoft PowerApps
Provide technical support for workstation operating systems, enterprise applications, and mobile-device management environments.
Support the EEOC's migration to Microsoft Windows 11 by performing application testing, compatibility analysis, troubleshooting, documentation, and technical consultation.
Verify that EEOC applications operate successfully within the Windows 11 environment and comply with applicable United States Government Configuration Baseline (USGCB) guidelines.
Identify application compatibility issues and work with appropriate technical teams to develop, test, and implement solutions.
Document troubleshooting procedures, technical findings, root causes, resolutions, workarounds, and recommended corrective actions.
Maintain accurate incident and problem-management records in accordance with established EEOC procedures.
Develop and update technical documentation, standard operating procedures, knowledge-base articles, and support instructions.
Collaborate with Tier 1 and Tier 2 support teams, system administrators, application owners, developers, business stakeholders, and other technical personnel to resolve escalated incidents.
Recognize recurring problems, identify trends, and recommend long-term solutions that improve system stability and the end-user experience.
Ensure technical support activities comply with EEOC policies, security requirements, configuration standards, and federal information-technology guidelines.

Required Knowledge, Skills, and Qualifications:

Demonstrated experience providing advanced Tier 3 technical, application, desktop, or enterprise support.
Experience resolving incidents that require advanced troubleshooting, technical analysis, and root-cause analysis.
Advanced knowledge of enterprise applications, business processes, business rules, legacy systems, and end-to-end system and data flows.
Experience supporting Microsoft Office 365, including SharePoint, OneDrive, Microsoft Teams, and PowerApps.
Experience supporting Microsoft Windows workstation operating systems, particularly Windows 11.
Experience testing, troubleshooting, and documenting operating-system migrations or enterprise workstation upgrades.
Knowledge of application compatibility testing and remediation within a Windows 11 environment.
Familiarity with USGCB requirements and federal workstation-configuration guidelines.
Experience supporting mobile-device management solutions and enterprise-managed devices.
Ability to document complex technical issues, troubleshooting steps, root causes, and final resolutions clearly and accurately.
Strong analytical, problem-solving, customer-service, and communication skills.
Ability to communicate technical information effectively to both technical personnel and nontechnical end users.
Ability to work collaboratively across service-desk, infrastructure, application, cybersecurity, and business-functional teams.

Preferred Qualifications:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline. Equivalent relevant professional experience may be considered.
Relevant Microsoft certification involving Microsoft 365, Windows client support, endpoint administration, or Power Platform technologies.
ITIL Foundation, CompTIA Security+, or another relevant information-technology support certification.
Previous experience supporting a federal agency or other government enterprise environment.
Experience working within structured incident, problem, change, and configuration-management processes.

Dice Id: 80183834
Position Id: afd436c7b19c2e24d4a83a6643dd362c
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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