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IT/AV Technician

Milestone Technologies, Inc.

Washington, District of Columbia • Today

Easy Apply

Contract

Depends on Experience

AV Technician

System One

Washington, District of Columbia • Today

Easy Apply

Contract

$36.8

AV/VTC Technician

Protos IT

Washington, District of Columbia • Today

Easy Apply

Contract

35 - 40

IT Support Technician 3

Protos IT

Washington, District of Columbia • Today

Easy Apply

Contract

40 - 45

IT Support Technician 3

System One

Washington, District of Columbia • Today

Easy Apply

Contract

$40

AV Technician

HyrUS Inc.

Washington, District of Columbia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 27-27

IT Support Technician, VIP Support

SpaceX

Washington, District of Columbia • Today

Full-time

USD 29.00 - 35.00 per hour

IT Support Technician

SpaceX

Washington, District of Columbia • Today

Full-time

USD 29.00 - 35.00 per hour

IT Imaging Technician

Evolver

Washington, District of Columbia • Today

Full-time

IT Support Technician 3

System One

Washington, District of Columbia • 2d ago

Easy Apply

Contract

$37

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Rockville, Maryland • Today

Full-time

USD 53,000.00 - 63,000.00 per year

Dedicated IT Support Technician

MANTECH

McLean, Virginia • Today

Full-time

IT Helpdesk Technician II Service Center

Chenega MIOS

Washington, District of Columbia • Today

Full-time

USD 26.44 - 26.44 per hour

IT Technician-Imaging

Mindlance

Washington, District of Columbia • 12d ago

Easy Apply

Contract

Depends on Experience

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Zillion Technologies

Hybrid in Vienna, Virginia • 18d ago

Easy Apply

Contract

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 26d ago

Full-time

105000 - 110,000

AV Engineer

Apex Systems

Chantilly, Virginia • Today

Easy Apply

Full-time

$50 - $60 per hour

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 26d ago

Full-time

60000 - 70000

Incident Technician

MANTECH

McLean, Virginia • Today

Full-time

Systems Engineer AV/VTC Installer

Koniag, Inc.

Arlington, Virginia • Today

Full-time

USD 50,000.00 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Onsite Support Technician

Apex Systems

Falls Church, Virginia • Today

Easy Apply

Full-time

$35 - $35 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Incident Technician

MANTECH

Chantilly, Virginia • Today

Full-time

Desktop Support Technician, Senior

LCG

Rockville, Maryland • Today

Full-time

USD 58,000.00 - 66,000.00 per year

Senior IT Virtual Assistant Technologist

Estuate Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Audio/Visual Engineer

Technogen, Inc.

Rockville, Maryland • Today

Easy Apply

Contract

$DOE

Part-time Audio Video Remote Technical Support Technician

Daktronics

Remote • Today

Part-time

USD 24.00 - 25.00 per hour

Milestone Technologies, Inc.

Job Details

Skills

Summary

IT/AV Technician
On-site 4x per week in Washington DC 20004
9+ Month W2 Contract (No C2C and No Student or Visa Sponsorship)
Part-time hours (32 hours per week working Monday to Thursday, Fridays off)
Pay up to $35/hr. (No PTO and No Paid Holidays)

Candidates Must Have

L1/L2 IT Support experience in a corporate environment
Strong Mac and Windows troubleshooting experience
Hands-on JAMF and MDM experience required
Experience supporting Apple devices, including Macs, iPhones, and iPads
Experience with Intune or other endpoint management platforms
Experience with Zendesk, ServiceNow, or similar ticketing systems
IT asset and inventory management experience
Hardware/software break-fix experience
AV and conference room support experience
Strong customer service and communication skills
Comfortable providing white-glove support to executives and C-level users
Able to work independently as an onsite IT resource
Professional, polished, proactive, and comfortable in a high-touch corporate environment
Local to the Washington, D.C. area or able to reliably commute onsite

Summary
Ideal candidates will be proactive, possess strong written and verbal communication skills, comfortable in high-pressure environments and forward thinking during slow periods. Must possess critical thinking for technical troubleshooting and create knowledge base articles/user stories. Should proactively improve user experience with innovative support strategies and application design ideas. Strong communication skills required for engaging end users and stakeholders and knowledge-sharing with other technicians. Ability to partner effectively with cross-functional teams is essential.

Job Responsibilities:
IT Support

Be the escalation for L1 support and oversee that weekly support tasks are done
Troubleshoot and support Mac & Windows corporate devices and escalate challenging support issues to Tier 3 when needed
Provide face-to-face and virtual support for corporate end user hardware and software issues
Provide “White Glove” support by liaising with Executive support team to assist with Executive support needs

Provide support for end user devices running on either Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, or Android
Troubleshoot and support SW related issues with Zoom, Google Suite, Google Meet, Jamf, Intune, and other corporate applications
Assign, deploy, and collect laptops from corporate users
Provide local network & infrastructure operational support as needed
Image and Provision Macs and PCs to employees as needed
Wipe Macs and PCs recovered from employees leaving the org. or devices being retired
Monitor, track, and update support tickets associated with the DC location
Author and edit support procedures tied to knowledge base articles

Fix or replace broken and damaged corporate
Deploy, troubleshoot, and replace monitors and peripherals used by end users
Perform HW Installs, Moves, Adds, and Changes (IMAC) in the DC office as needed
Maintain inventory counts of all IT peripherals, Macs, PCs, print toners, and miscellaneous assets
Maintain Storage room assets and inventory
Perform printer management and preventative maintenance
Handle devices being retired and properly prepare device for E-waste

AV Support

Be escalation point for T1 AV technician troubleshooting and support tickets
Provide “White Glove” conference room and meeting support for executives
Setup of 8th floor event space/conference room with mobile cart for employee happy hours and other employee events
Execute kick off for tier 1 AV events including equipment set up, drop-off, and pick up as needed
Be onsite AV Support but not limited to equipment removal/replacement, cable management, and initial troubleshooting/break-fix
Perform conference room preventative maintenance checks and regular testing of in-room equipment
Confirm video, audio, and room peripherals are working as intended
Work hand-in-hand with team members and administrative staff to arrange and configure conference rooms
Ensure excellent user experience in conference rooms and shared office space
Report metrics and track trends on AV equipment health and condition

Required Qualifications / Experience:

3+ years of experience supporting Apple devices (Macs, iPhones, and iPads) in a corporate environment
2+ years of experience as a Level-2 Support Technician working in an IT Help Desk / Service Desk providing support to corporate users
1+ year of experience working with Inventory Tracking Systems for IT asset management
1+ year of experience working with Ticketing Systems, like Zendesk or ServiceNow
1+ year of experience providing AV operations or event support in a corporate environment
Experience troubleshooting and supporting Google Meet Series One devices and services
Highly dependable, punctual, and able to work independently as well as with diverse groups

Preferred Qualifications / Experience:

A+ Certification
3+ years of HW/SW break-fix experience
1+ year of experience performing AV Event set up and support
1+ year of experience supporting PCs operating the Windows OS
AV Equipment installation experience
Experience facilitating teams and workflows

The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 894191
Posted 3 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Fitment

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Contact the job poster

Liz Walker

Recruiter @ Milestone Technologies, Inc.

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Milestone Technologies, Inc.

Job Details

Skills

Summary

L1/L2 IT Support experience in a corporate environment
Strong Mac and Windows troubleshooting experience
Hands-on JAMF and MDM experience required
Experience supporting Apple devices, including Macs, iPhones, and iPads
Experience with Intune or other endpoint management platforms
Experience with Zendesk, ServiceNow, or similar ticketing systems
IT asset and inventory management experience
Hardware/software break-fix experience
AV and conference room support experience
Strong customer service and communication skills
Comfortable providing white-glove support to executives and C-level users
Able to work independently as an onsite IT resource
Professional, polished, proactive, and comfortable in a high-touch corporate environment
Local to the Washington, D.C. area or able to reliably commute onsite

Be the escalation for L1 support and oversee that weekly support tasks are done
Troubleshoot and support Mac & Windows corporate devices and escalate challenging support issues to Tier 3 when needed
Provide face-to-face and virtual support for corporate end user hardware and software issues
Provide “White Glove” support by liaising with Executive support team to assist with Executive support needs

Provide support for end user devices running on either Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, or Android
Troubleshoot and support SW related issues with Zoom, Google Suite, Google Meet, Jamf, Intune, and other corporate applications
Assign, deploy, and collect laptops from corporate users
Provide local network & infrastructure operational support as needed
Image and Provision Macs and PCs to employees as needed
Wipe Macs and PCs recovered from employees leaving the org. or devices being retired
Monitor, track, and update support tickets associated with the DC location
Author and edit support procedures tied to knowledge base articles

Fix or replace broken and damaged corporate
Deploy, troubleshoot, and replace monitors and peripherals used by end users
Perform HW Installs, Moves, Adds, and Changes (IMAC) in the DC office as needed
Maintain inventory counts of all IT peripherals, Macs, PCs, print toners, and miscellaneous assets
Maintain Storage room assets and inventory
Perform printer management and preventative maintenance
Handle devices being retired and properly prepare device for E-waste

AV Support

Be escalation point for T1 AV technician troubleshooting and support tickets
Provide “White Glove” conference room and meeting support for executives
Setup of 8th floor event space/conference room with mobile cart for employee happy hours and other employee events
Execute kick off for tier 1 AV events including equipment set up, drop-off, and pick up as needed
Be onsite AV Support but not limited to equipment removal/replacement, cable management, and initial troubleshooting/break-fix
Perform conference room preventative maintenance checks and regular testing of in-room equipment
Confirm video, audio, and room peripherals are working as intended
Work hand-in-hand with team members and administrative staff to arrange and configure conference rooms
Ensure excellent user experience in conference rooms and shared office space
Report metrics and track trends on AV equipment health and condition

Required Qualifications / Experience:

3+ years of experience supporting Apple devices (Macs, iPhones, and iPads) in a corporate environment
2+ years of experience as a Level-2 Support Technician working in an IT Help Desk / Service Desk providing support to corporate users
1+ year of experience working with Inventory Tracking Systems for IT asset management
1+ year of experience working with Ticketing Systems, like Zendesk or ServiceNow
1+ year of experience providing AV operations or event support in a corporate environment
Experience troubleshooting and supporting Google Meet Series One devices and services
Highly dependable, punctual, and able to work independently as well as with diverse groups

Preferred Qualifications / Experience:

A+ Certification
3+ years of HW/SW break-fix experience
1+ year of experience performing AV Event set up and support
1+ year of experience supporting PCs operating the Windows OS
AV Equipment installation experience
Experience facilitating teams and workflows

Dice Id: smci
Position Id: 894191
Posted 3 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Liz Walker

Recruiter @ Milestone Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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