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IT ANALYST - Full Time On-site

Stone Search

Washington, District of Columbia • Today

Easy Apply

Full-time

70,000 - 95,000

PERM & REMOTE: NUCLEAR WORK PLANNING & EXECUTION LEAD 4

Seine LLC

Remote • Today

Easy Apply

Full-time

125000 - 150000

IT Data Analyst

Apex Systems

Merrifield, Virginia • Today

Easy Apply

Full-time

$45 - $66 per hour

IT Analyst / Technical Support Specialist

Cherokee Federal

Lanham, Maryland • Today

Part-time

USD 33.65 - 40.86 per hour

IT Enterprise Architect III, Full Time, First Shift, IS&T

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Job Details

Skills

Associates Degree
5+ years of hands-on desktop support experience in a professional fast-paced environment
Strong knowledge of Windows OS and Microsoft 365 applications
Experience with remote support tooks and IT service management platforms such as ServiceNow
Endpoint Management - SCCM
Experience supporting Adobe Acrobat Nuance PDF iManage
Experience supporting iOS and Android devices
IP Phones
VPN and wireless connectivity issues

Associates Degree
5+ years of hands-on desktop support experience in a professional fast-paced environment
Strong knowledge of Windows OS and Microsoft 365 applications
Experience with remote support tooks and IT service management platforms such as ServiceNow
Endpoint Management - SCCM
Experience supporting Adobe Acrobat Nuance PDF iManage
Experience supporting iOS and Android devices
IP Phones
VPN and wireless connectivity issues

Summary

This position is full time, 100% onsite in a professional office. Candidates mst be able to work flexible hours and occasional overtime, as business needs require.

Our professional services client is seeking an IT Analyst for their DC office who will provide second-level technical support for a broad range of technology systems, including desktops, laptops, mobile devices, printers, and productivity applications.

The IT Analyst will diagnose and resolve complex technical issues, coordinate with internal IT teams and external vendors, and ensure timely resolution to minimize disruption to users. This position also supports hardware procurement, deployment, asset tracking, and device lifecycle management.

Key Responsibilities

Provide responsive, user-focused hardware and software support in a hybrid work environment.
Serve as a second-level escalation point for Help Desk issues, ensuring adherence to service-level agreements and a high level of user satisfaction.
Deliver deskside and remote support for desktops, laptops, printers, phones, mobile devices, docking stations, and other peripherals.
Image, configure, deploy, and maintain technology equipment; install approved software and perform routine maintenance.
Partner with Applications, Networking, Systems, and other IT teams, as well as external vendors, to troubleshoot and resolve advanced technical issues.
Maintain accurate incident documentation and asset inventory using IT service management and asset management tools.
Support onboarding and offboarding activities, including equipment setup, recovery, and lifecycle management.
Monitor assigned tickets and service requests, ensuring timely follow-up, communication, and resolution.
Assist with hardware procurement, equipment deployment, and inventory management.
Participate in technology-related projects and support continuous improvement initiatives.

Qualifications

Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
Familiarity with law firm technology, applications, and workflows is preferred.
Strong working knowledge of current Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Experience with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.
Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox.
Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms.
Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware.
Strong customer service skills and a service-first approach to supporting users at all organizational levels.
Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally.
Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment.
Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information.
Self-motivated and able to work independently with minimal supervision.
Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10238328
Position Id: 9086518
Posted 22 hours ago

Fitment

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Faith Chaskes

Recruiter @ Stone Search

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Job#: 3051709 Job Description: Job Summary As a Desktop Support Technician, you will provide Tier 2 hardware and software support, including technical troubleshooting, in-depth analysis, and problem-solving, with the goal of resolving customer issues quickly and efficiently. Essential Functions Provide second-tier technical support by resolving incidents involving end-user computing and desktop-based software, including the configuration, installation, and troubleshooting of computer hardware

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Job Details

Skills

Associates Degree
5+ years of hands-on desktop support experience in a professional fast-paced environment
Strong knowledge of Windows OS and Microsoft 365 applications
Experience with remote support tooks and IT service management platforms such as ServiceNow
Endpoint Management - SCCM
Experience supporting Adobe Acrobat Nuance PDF iManage
Experience supporting iOS and Android devices
IP Phones
VPN and wireless connectivity issues

Associates Degree
5+ years of hands-on desktop support experience in a professional fast-paced environment
Strong knowledge of Windows OS and Microsoft 365 applications
Experience with remote support tooks and IT service management platforms such as ServiceNow
Endpoint Management - SCCM
Experience supporting Adobe Acrobat Nuance PDF iManage
Experience supporting iOS and Android devices
IP Phones
VPN and wireless connectivity issues

Summary

This position is full time, 100% onsite in a professional office. Candidates mst be able to work flexible hours and occasional overtime, as business needs require.

Key Responsibilities

Provide responsive, user-focused hardware and software support in a hybrid work environment.
Serve as a second-level escalation point for Help Desk issues, ensuring adherence to service-level agreements and a high level of user satisfaction.
Deliver deskside and remote support for desktops, laptops, printers, phones, mobile devices, docking stations, and other peripherals.
Image, configure, deploy, and maintain technology equipment; install approved software and perform routine maintenance.
Partner with Applications, Networking, Systems, and other IT teams, as well as external vendors, to troubleshoot and resolve advanced technical issues.
Maintain accurate incident documentation and asset inventory using IT service management and asset management tools.
Support onboarding and offboarding activities, including equipment setup, recovery, and lifecycle management.
Monitor assigned tickets and service requests, ensuring timely follow-up, communication, and resolution.
Assist with hardware procurement, equipment deployment, and inventory management.
Participate in technology-related projects and support continuous improvement initiatives.

Qualifications

Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
Familiarity with law firm technology, applications, and workflows is preferred.
Strong working knowledge of current Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Experience with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.
Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox.
Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms.
Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware.
Strong customer service skills and a service-first approach to supporting users at all organizational levels.
Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally.
Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment.
Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information.
Self-motivated and able to work independently with minimal supervision.
Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving.

Dice Id: 10238328
Position Id: 9086518
Posted 22 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Faith Chaskes

Recruiter @ Stone Search

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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