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Microsoft Dynamics 365 Contact Center Engineer

SAIC

Washington, District of Columbia • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

CompQsoft,Inc .

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior Dynamics 365 & Copilot Analyst

Innova Solutions, Inc

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Microsoft Dynamics 365 Developer

Synapse Business Systems

Hybrid in Washington, District of Columbia • 15d ago

Easy Apply

Third Party, Contract

Depends on Experience

Microsoft Dynamics 365 Supply Chain Management (SCM) Consultant

Next Level Business Services, Inc.

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

Sr. MS Dynamics 365 - Functional Consultant (REMOTE)

HireTeq

Remote • Today

Easy Apply

Contract

$75 - $95

Dynamics 365 Finance & Operations (F&O) Functional Consultant

Next Level Business Services, Inc.

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

Dynamics 365 Integration Architect

K Anand Corporation

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Microsoft Dynamics 365 Finance & Operations (F&O) Supply Chain Management (SCM) Consultant

HCM Staffing and Consulting

Remote • 16d ago

Easy Apply

Contract

$53 - $58

Microsoft Dynamics 365 Finance and Operations - System Administrator

Synkriom

Remote • Yesterday

Easy Apply

Full-time

$100,000 - $135,000

Microsoft Dynamics 365 Commerce Consultant(23448-1)

Cardinal Integrated Technologies Inc

Remote • 13d ago

Easy Apply

Contract, Third Party

Depends on Experience

Dynamics 365 Project Manager

Strategic Resources International

Remote or Chicago, Illinois • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Microsoft Dynamics 365 Functional Lead (FInance and Accounts) - W2 Contract

HPTech Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Lead Dynamics 365 CRM Engineer

EPAM Systems

Remote • Today

Full-time

Lead Dynamics 365 CRM Engineer

EPAM Systems

Remote or New York, New York • Today

Full-time

Dynamics 365 F&O SCM Functional Remote

Advantra Consulting Group

Remote • Today

Contract, Third Party

Depends on Experience

SCM Functional Lead (D365 F&O) @ Remote

Intone Networks Inc.

Remote • Today

Easy Apply

Full-time

Depends on Experience

D365 F &O Program Manager

Paladin Consulting, Inc.

Remote • 7d ago

Easy Apply

Contract

80 - 90

MS Dynamics 365 F&O Functional Consultant

K Source Inc

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Senior Dynamics 365 & Power Platform Developer

OVS Technologies Inc

Remote • Today

Easy Apply

Contract

60 - 75

Senior Microsoft Dynamics 365 and Power Apps Developer

System One

Remote • 21d ago

Easy Apply

Contract

$85

Microsoft Dynamics 365 Finance Functional Lead

HPTech Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Microsoft Dynamics 365 Developer

Synapse Business Systems

Hybrid in Washington, District of Columbia • 15d ago

Easy Apply

Contract

Depends on Experience

Sr. Project Manager-Dynamics 365 Business Central

Kforce Technology Staffing

Remote or Elkridge, Maryland • Today

Contract, Third Party

$70 - $87 hourly

Microsoft Dynamics 365 Consultant

Purple Hires

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

CRM Architect – MS Dynamics 365

Techno-Comp, Inc.

Remote • 7d ago

Easy Apply

Contract

50 - 53

Microsoft Dynamics 365 Architect

Conduent

Remote or Texas • Today

Full-time

USD 96,250.00 - 125,000.00 per year

CRM Architect - Dynamics 365

KE Staffing

Remote • 13d ago

Easy Apply

Contract

$70 - $80

Microsoft Dynamics 365 Senior Developer

Conduent

Remote or Connecticut • Today

Full-time

USD 105,875.00 - 137,500.00 per year

Microsoft Dynamics Sr Developer

Navigant Consulting

Remote • Today

Full-time

USD 130,000.00 - 216,000.00 per year

SAIC

Job Details

Skills

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615801

Location: Washington, DC, US

Date Posted: 2026-08-18

Category: Information Technology

Subcategory: Cloud Comp Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

SAIC is looking for a Dynamics 365 Contact Center Engineer, responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences.

Hybrid: 3 days onsite / 2 Days remote- Washington, DC

Job Duties:

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills

Desired:

Microsoft certifications such as:
- PL-200 (Power Platform Functional Consultant)
- PL-400 (Power Platform Developer)
- MB-230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise-scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615801
Posted 1 day ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job ID: 2615627 Location: Remote Work, CA, US Date Posted: 2026-08-13 Category: Information Technology Subcategory: Sys Administrator Schedule: Full-Time Shift: On Call Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_REMOTE Description SAIC is seeking an experienced server System Administrator in support of a managed services engagement for a major Public Sector account. This is a fully remote position. The su

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SAIC

Job Details

Skills

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Summary

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills

Desired:

Microsoft certifications such as:
- PL-200 (Power Platform Functional Consultant)
- PL-400 (Power Platform Developer)
- MB-230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise-scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2615801
Posted 1 day ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior Systems Engineer

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USD 120,001.00 - 160,000.00 per year

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USD 160,001.00 - 200,000.00 per year

Sr Systems Administrator

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