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Microsoft Dynamics 365 Developer

Hybrid in Washington, DC, US • Posted 2 days ago • Updated 2 days ago

Contract Independent

Contract W2

Contract Corp To Corp

5 Years

No Travel Required

Able to Sponsor

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Dynamics 365 Customer Service
Omnichannel
Call Center telephony
Power Apps
Power Automate
Teams Phone
IVR
CTI

Summary

Job Duties:

Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills

Desired:

Microsoft certifications such as:

PL‑200 (Power Platform Functional Consultant)
PL‑400 (Power Platform Developer)
MB‑230 (Dynamics 365 Customer Service)

Experience in government, regulated industries, or enterprise‑scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90929707
Position Id: 9047366
Posted 2 days ago

Contact the job poster

Diya Patel

Recruiter @ Synapse Business Systems

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