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Microsoft Dynamics 365 Developer

Washington, DC, US • Posted 1 hour ago • Updated 1 hour ago

Full Time

On-site

USD $120,001.00 - 160,000.00 per year

SAIC

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Job Details

Skills

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Forms
Business Rules
ServiceNow
Migration
Call Center
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614078

Location: Washington, DC, US

Date Posted: 2026-06-29

Category: Information Technology

Subcategory: Cloud Comp Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences.

Job Duties:

Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows.
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS.
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow).
Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service.
Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors.
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features.
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed.
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations.
Ensure solutions adhere to security, compliance, data governance, and performance best practices.
Produce technical documentation, solution diagrams, and release artifacts.
Partner with business units to gather requirements and translate them into technical designs.

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or .
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.
Experience with Copilot Studio, including developing Agents, Flows and tools.
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate.
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI).
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management).
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs.
Understanding of integrations, REST APIs, and webhooks.
Familiarity with ALM, DevOps pipelines, and solution management.
Excellent communication and documentation skills.

Desired:

Microsoft certifications such as:
- PL-200 (Power Platform Functional Consultant)
- PL-400 (Power Platform Developer)
- MB-230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise-scale environments.
Knowledge of data modeling, data migration, and Dataverse performance optimization.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614078
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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