Description
As the Mobile Wireless Technician you will act as a model of customer service excellence to all organizational staff members in the Unclassified Mobile Support as part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for performing mobile device provisioning, deployment, troubleshooting, and lifecycle management for J6 unclassified mobile users, supporting approximately 2,400 monthly transactions across phones, tablets, MiFi devices, and SIM-only devices.
Highlights of Responsibilities:
Performs initial provisioning, delivery, deployment, replacement, deprovisioning, data archiving, and management of unclassified mobile wireless devices including phones, tablets, MiFi, and SIM-only devices for J6 users.
Accepts and delivers mobile equipment at Pentagon, Mark Center, and Hampton Roads Suffolk (approximately 200 devices); deploys and provisions wireless communications equipment to users IAW J6 Wireless Services SOP.
Manages wireless user requests throughout their lifecycle using carrier portals (AT&T, Verizon, T-Mobile), Apple Business Manager, MDM Server, and MORFEUS; coordinates fulfillment with service providers and DISA.
Performs device troubleshooting, user training, account setup, service plan changes, and LCR management for approximately 2,400 monthly transactions.
Supports Mobile Data Retention/archive activities using Cellebrite; executes records recovery when reprovisioning or sunsetting devices (approximately 500 per month); supports data spillage remediation for approximately 75 devices per month.
Executes Buy Back Program device preparation steps: removes passwords/PINs/Activation Locks, removes from Apple Business Manager, unenrolls from MDM Server, removes MDM Locks, performs data archive, wipes device, and deactivates Find My iPhone/iPad.
Monitors wireless telecommunications events and outages; logs incidents in ServiceNow and initiates Incident Management procedures; tracks and reports monthly wireless usage trends.
Completes Asset Management Program requirements IAW J6 Asset Management Program SOP; submits DPAS-generated digitally signed DD Form 1150 within three business days of service fulfillment or property transfer.
Facilitates warranty repair with manufacturers; manages diagnostics, reporting, repair coordination, testing, and certification for defective mobile equipment.
Coordinates STIG compliance actions for devices and maintains carrier-independent approach to maximize service and coverage area IAW DODI 8500.01.
Requirements:
Shall possess at the time of award a Secret security clearance
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Education and Experience:
Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
Required Experience: 3 or more years of professional experience supporting a similar role.
Experience supporting a DoD or J6 customer is a plus.
Certification:
ITIL v4 Foundations, CompTIA Security+
Preferred:
CompTIA A+, MDM platform certification, Apple Certified Support Professional
Job Type & Location
This is a Contract position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Aug 18, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006198992
- Posted 19 hours ago
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