We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
PC Deployment Technician for a Full-Time position.
Job Summary:The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management.
Essential Functions:- Responds to and diagnoses problems through discussion with users and hands-on assistance.
- Provides on-site support to end-users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.
- Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs.
- Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.)
- Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project
- Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project
- Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project
- Make recommendations to the Agency Customer to increase efficiency and productivity.
- Performs Moves, Adds, and Changes
Knowledge Requirements:- Must possess a High School Diploma or equivalent.
- Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance.
- Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010)
- Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading.
- Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience.
- Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.)
- Experience with Active Directory and SCCM preferred.
- Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification.
- Must possess a strong understanding of written technical documentation.
- Must have excellent attention to detail, organizational and teamwork skills.
- Must possess excellent time management skills and be able to work effectively alone or as part of a team.
- Must be able to lift and move equipment weighing up to 50 lbs.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.
Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More about our Benefits and Culture!
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